Operations Support Systems and Business Support Systems (OSS and BSS) Market Report 2026

The operations support systems and business support systems (oss and bss) market size has grown rapidly in recent years. It will grow from $69.48 billion in 2025 to $77.37 billion in 2026 at a compound annual growth rate (CAGR) of 11.3%. The growth in the historic period can be attributed to manual operations and billing, fragmented telecom infrastructure, increasing customer service demands, growth of enterprise network management, rise of digital telecom services.

The operations support systems and business support systems (oss and bss) market size is expected to see rapid growth in the next few years. It will grow to $117.47 billion in 2030 at a compound annual growth rate (CAGR) of 11%. The growth in the forecast period can be attributed to cloud-based oss and bss adoption, ai-driven network optimization, integration with crm and erp systems, demand for automated billing and revenue solutions, focus on service assurance and quality management. Major trends in the forecast period include revenue management solutions, customer management platforms, network management and service assurance, order management systems, billing and charging automation.

The growing demand for cybersecurity solutions is expected to drive the growth of the OSS and BSS market going forward. Cybersecurity solutions encompass technologies and practices designed to protect digital systems, networks, and data from unauthorized access, disruption, or malicious attacks. This demand is rising due to the expansion of digital infrastructure, increasingly interconnected systems, and the growing sophistication of cyber threats targeting critical data and assets. The OSS and BSS market supports this trend by enabling secure network management, safeguarding customer information, and ensuring regulatory compliance across telecom operations. For instance, in April 2023, the UK Department for Science, Innovation & Technology (DSIT) reported that cybercrime affected approximately 11% of businesses and 8% of charities within the previous 12 months, highlighting the increasing exposure to cyber risks. Consequently, the rising need for cybersecurity is fueling the adoption of OSS and BSS solutions.

Major companies in the OSS/BSS market are focusing on innovations such as low-code platforms to accelerate development, automate workflows, and reduce manual coding efforts. Low-code platforms allow users to quickly configure and deploy OSS/BSS components, enabling telecom operators to create customized solutions that address operational and customer needs efficiently. For example, in November 2023, Cerillion, a UK-based telecommunications company, launched Cerillion 23.2, an upgraded OSS/BSS suite integrating generative AI (GenAI) to transform product lifecycle management for communication service providers (CSPs). The platform allows product managers to describe new offerings via natural-language voice or text inputs, with GenAI automatically generating corresponding product catalog configurations for validation and launch. This innovation reduces development complexity, accelerates time-to-market, and enhances operational agility for CSPs.

In February 2023, Skyvera, a US-based telco and cloud software company, acquired the business-support, monetization, networking, and analytics solutions unit from Sterlite Technologies Limited (STL) for approximately USD 15 million. Through this acquisition, Skyvera aims to strengthen its telco software ecosystem by integrating STL’s BSS, monetization, and analytics capabilities, leveraging STL’s established customer base and software solutions to support communication service providers globally. STL is an India-based digital-technology company specializing in OSS and BSS software solutions.

Major companies operating in the operations support systems and business support systems (oss and bss) market are Huawei Technologies Co. Ltd.; International Business Machines Corporation; Cisco Systems Inc.; Oracle Corporation; Hewlett Packard Enterprise (HPE); Ericsson; Nokia Corporation; Infosys Limited; ZTE Corporation; CAPGEMINI SE; Amdocs Limited; Netcracker Technology; CSG International; TIBCO Software Inc.; Calix Inc.; Sterlite Technologies Limited; Subex Limited; TEOCO Corporation; Comviva; Alepo Technologies Inc.; Optiva Inc.; OPTELECOM; Matrixx Software Inc.; Neural Technologies Limited; THE SIGMA GROUP.

North America was the largest region in the OSS and BSS market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operations support systems and business support systems (oss and bss) market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the operations support systems and business support systems (oss and bss) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Tariffs have impacted the OSS and BSS Market by increasing costs of software solutions, consulting services, and cloud deployment tools. Segments such as solution platforms, managed services, and on-premises/cloud-based deployments are most affected in regions like North America, Europe, and Asia-Pacific. Positively, tariffs have encouraged local software development, cost-optimized cloud solutions, and accelerated innovations in automated network and customer management platforms.

The operations support systems and business support systems (oss and bss) market research report is one of a series of new reports that provides operations support systems and business support systems (oss and bss) market statistics, including operations support systems and business support systems (oss and bss) industry global market size, regional shares, competitors with a operations support systems and business support systems (oss and bss) market share, detailed operations support systems and business support systems (oss and bss) market segments, market trends and opportunities, and any further data you may need to thrive in the operations support systems and business support systems (oss and bss) industry. This operations support systems and business support systems (oss and bss) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Operations Support Systems (OSS) and Business Support Systems (BSS) serve as integral components within a telecommunications or service provider's infrastructure, playing interconnected roles in managing and supporting various aspects of the business. OSS manages the network infrastructure and ensures its efficient operation, while BSS handles customer-facing functions such as billing, customer relationship management (CRM), and order management.

The primary types of components included in OSS/BSS are solutions and services. A solution refers to a comprehensive approach or set of tools designed to effectively address specific challenges or needs. These solutions can be deployed on-premises or in the cloud, catering to various organizational sizes, including small and medium-sized enterprises (SMEs) and large enterprises. They find applications across several industry verticals, including information technology (IT) and telecommunications, banking, financial services, and insurance (BFSI), media and entertainment, retail and e-commerce, and others.

The OSS/BSS market consists of revenues earned by entities by providing services such as network management, service provisioning, fault management, performance monitoring, and order management. The market value includes the value of related goods sold by the service provider or included within the service offering. The OSS/BSS market also includes sales of networking equipment, storage devices, and other infrastructure components necessary for deploying and supporting OSS/BSS solutions. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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