Next Generation Operations Support Systems (OSS) and Business Support Systems (BSS) Global Market Report 2025

The next generation operations support systems (OSS) and business support systems (BSS) market size has grown rapidly in recent years. It will grow from $65.93 billion in 2024 to $77.69 billion in 2025 at a compound annual growth rate (CAGR) of 17.8%. The growth in the historic period can be attributed to increasing adoption of 4G networks, rising demand for efficient network management solutions, growing need for real-time billing and customer support, expansion of the global telecom subscriber base, and escalating integration of legacy systems with digital platforms.

The next generation operations support systems (OSS) and business support systems (BSS) market size is expected to see rapid growth in the next few years. It will grow to $148.01 billion in 2029 at a compound annual growth rate (CAGR) of 17.5%. The growth in the forecast period can be attributed to growing deployment of 5G and edge computing technologies, increasing investment in network automation and orchestration, rising demand for cloud-native OSS and BSS solutions, expanding focus on customer experience optimization, and accelerating adoption of artificial intelligence-driven service assurance. Key trends in the forecast period include technological advancements in network virtualization, innovations in artificial intelligence-powered analytics platforms, developments in cloud-based operational frameworks, research and development in intent-based networking, and progress in open-source and application programming interface (API)-driven architectures.

The rapid deployment of 5G networks is expected to drive growth in the next-generation operations support systems (OSS) and business support systems (BSS) market. 5G, the fifth generation of mobile communication technology, delivers higher data speeds, lower latency, and enhanced connectivity to support advanced digital applications and IoT devices. The growth of 5G networks is fueled by the increasing demand for high-speed, reliable connectivity to accommodate a rapidly expanding ecosystem of connected devices across industries. Next-generation OSS and BSS solutions support 5G networks by enabling automated service provisioning, dynamic network management, real-time billing, and seamless customer experiences in hybrid and cloud-native environments. For instance, in March 2025, 5G Americas, a US-based industry organization, reported that global 5G connections reached 2.25 billion in 2024, growing four times faster than 4G adoption, with projections indicating 8.3 billion connections by 2029, representing 59 percent of all global wireless technologies. Thus, accelerating 5G deployments are a key driver for OSS and BSS market expansion.

Key players in the next-generation OSS and BSS market are focusing on innovations such as advanced customer engagement platforms to improve service provider interactions, simplify omnichannel experiences, and accelerate digital monetization. Customer engagement platforms enable businesses to interact with customers across digital channels, enhancing relationships and delivering personalized experiences. For example, in February 2024, Amdocs Limited, a US-based telecom software company, launched CES24, the latest version of its Customer Experience Suite spanning business support, operations support, and network domains. CES24 integrates AI-powered assistants, unified CRM, omnichannel care, and automated business and operational processes, allowing service providers to deliver hyper-personalized customer journeys, accelerate new service deployment, and optimize monetization across consumer and enterprise segments.

In October 2025, NEC Corporation, a Japan-based technology and telecom solutions provider, acquired CSG International Inc. for $2.9 billion. This acquisition strengthens NEC’s OSS and BSS portfolio by integrating CSG’s expertise in monetization, customer engagement, and digital enablement with NEC’s Netcracker Technology platform. The unified, cloud-native platform is designed to support telecom service providers in digital transformation initiatives more efficiently. CSG International, a US-based company, develops OSS and BSS software and services for revenue management, subscriber monetization, and digital operations.

Major players in the next generation operations support systems (OSS) and business support systems (BSS) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation (IBM), Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Sterlite Technologies Limited, Hansen Technologies Limited, Qvantel Oy, Cerillion plc, and Subex Limited.

North America was the largest region in the next generation operations support systems (OSS) and business support systems (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in next generation operations support systems (OSS) and business support systems (BSS) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the next generation operations support systems (OSS) and business support systems (BSS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The next generation operations support systems (OSS) and business support systems (BSS) market research report is one of a series of new reports that provides next generation operations support systems (OSS) and business support systems (BSS) market statistics, including next generation operations support systems (OSS) and business support systems (BSS) industry global market size, regional shares, competitors with a next generation operations support systems (OSS) and business support systems (BSS) market share, detailed next generation operations support systems (OSS) and business support systems (BSS) market segments, market trends and opportunities, and any further data you may need to thrive in the next generation operations support systems (OSS) and business support systems (BSS) industry. This next-generation operations support systems (OSS) and business support systems (BSS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Next-generation operations support systems (OSS) and business support systems (BSS) are advanced, integrated software frameworks that enable telecom and network providers to efficiently manage their operations, services, and customer interactions. These systems leverage automation, artificial intelligence, analytics, and cloud technologies to improve network performance, streamline service delivery, and optimize business processes. They play a key role in supporting digital transformation, enabling real-time decision-making, and ensuring seamless connectivity across complex network infrastructures.

The key components of next-generation operations support systems (OSS) and business support systems (BSS) are software and services. Solutions comprise comprehensive software and technological frameworks designed to address complex operational and business challenges within an organization. They include various architecture types, such as revenue management, network management systems, service assurance, account management, customer management, and service fulfillment, and are deployed through on-premises and cloud modes. These solutions serve organizations of all sizes, including small and medium enterprises and large enterprises, with end users across sectors such as telecommunications, information technology (IT), banking, financial services, and insurance (BFSI), media and entertainment, and others.

The next generation operations support systems (OSS) and business support systems (BSS) market consists of revenues earned by entities by providing services, such as system integration, network optimization, software customization, data analytics and reporting, managed network operations, maintenance and support, and digital transformation advisory. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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