Next Generation Operations Support Systems (OSS) and Business Support Systems (BSS) Market Report 2026

The next generation operations support systems (oss) and business support systems (bss) market size has grown rapidly in recent years. It will grow from $77.69 billion in 2025 to $91.41 billion in 2026 at a compound annual growth rate (CAGR) of 17.7%. The growth in the historic period can be attributed to telecom digital transformation initiatives, migration from legacy bss billing systems, growth of subscriber data and services, increasing competition from digital service providers, adoption of virtualization and cloud in telecom.

The next generation operations support systems (oss) and business support systems (bss) market size is expected to see rapid growth in the next few years. It will grow to $173.61 billion in 2030 at a compound annual growth rate (CAGR) of 17.4%. The growth in the forecast period can be attributed to support for network slicing monetization, genAI-powered customer service automation, integration with open digital architecture frameworks, real-time analytics for customer experience, automation of revenue assurance and fraud detection. Major trends in the forecast period include cloud-native oss/bss modernization programs, AI-driven service assurance and customer care, real-time charging and converged billing platforms, api-first architecture for partner ecosystems, automation for order management and fulfillment.

The rapid deployment of 5G networks is expected to drive growth in the next-generation operations support systems (OSS) and business support systems (BSS) market. 5G, the fifth generation of mobile communication technology, delivers higher data speeds, lower latency, and enhanced connectivity to support advanced digital applications and IoT devices. The growth of 5G networks is fueled by the increasing demand for high-speed, reliable connectivity to accommodate a rapidly expanding ecosystem of connected devices across industries. Next-generation OSS and BSS solutions support 5G networks by enabling automated service provisioning, dynamic network management, real-time billing, and seamless customer experiences in hybrid and cloud-native environments. For instance, in March 2025, 5G Americas, a US-based industry organization, reported that global 5G connections reached 2.25 billion in 2024, growing four times faster than 4G adoption, with projections indicating 8.3 billion connections by 2029, representing 59 percent of all global wireless technologies. Thus, accelerating 5G deployments are a key driver for OSS and BSS market expansion.

Key players in the next-generation OSS and BSS market are focusing on innovations such as advanced customer engagement platforms to improve service provider interactions, simplify omnichannel experiences, and accelerate digital monetization. Customer engagement platforms enable businesses to interact with customers across digital channels, enhancing relationships and delivering personalized experiences. For example, in February 2024, Amdocs Limited, a US-based telecom software company, launched CES24, the latest version of its Customer Experience Suite spanning business support, operations support, and network domains. CES24 integrates AI-powered assistants, unified CRM, omnichannel care, and automated business and operational processes, allowing service providers to deliver hyper-personalized customer journeys, accelerate new service deployment, and optimize monetization across consumer and enterprise segments.

In October 2025, NEC Corporation, a Japan-based technology and telecom solutions provider, acquired CSG International Inc. for $2.9 billion. This acquisition strengthens NEC’s OSS and BSS portfolio by integrating CSG’s expertise in monetization, customer engagement, and digital enablement with NEC’s Netcracker Technology platform. The unified, cloud-native platform is designed to support telecom service providers in digital transformation initiatives more efficiently. CSG International, a US-based company, develops OSS and BSS software and services for revenue management, subscriber monetization, and digital operations.

Major companies operating in the next generation operations support systems (oss) and business support systems (bss) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation (IBM), Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Sterlite Technologies Limited, Hansen Technologies Limited, Qvantel Oy, Cerillion plc, Subex Limited.

North America was the largest region in the next generation operations support systems (OSS) and business support systems (BSS) market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the next generation operations support systems (oss) and business support systems (bss) market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the next generation operations support systems (oss) and business support systems (bss) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Tariffs have created both challenges and opportunities for the next generation OSS and BSS market by increasing the cost of importing telecom servers, storage systems, and networking hardware required for modern cloud-native deployments. These cost increases can slow modernization projects for telecom operators, particularly in North America and Europe that depend on Asia-Pacific supply chains for critical infrastructure components. Hardware-intensive segments such as on-premises billing platforms, service assurance analytics clusters, and high-availability infrastructure for real-time charging are most affected due to higher capital expenditure and longer lead times. However, tariffs are also accelerating migration toward cloud-based OSS/BSS platforms, encouraging regional sourcing diversification, and driving greater automation to improve operational efficiency. Vendors are enhancing modular architectures, improving API-first integration, and offering managed transformation services to help operators control costs while enabling faster service innovation.

The next generation operations support systems (oss) and business support systems (bss) market research report is one of a series of new reports that provides next generation operations support systems (oss) and business support systems (bss) market statistics, including next generation operations support systems (oss) and business support systems (bss) industry global market size, regional shares, competitors with a next generation operations support systems (oss) and business support systems (bss) market share, detailed next generation operations support systems (oss) and business support systems (bss) market segments, market trends and opportunities, and any further data you may need to thrive in the next generation operations support systems (oss) and business support systems (bss) industry. This next generation operations support systems (oss) and business support systems (bss) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Next-generation operations support systems (OSS) and business support systems (BSS) are advanced, integrated software frameworks that enable telecom and network providers to efficiently manage their operations, services, and customer interactions. These systems leverage automation, artificial intelligence, analytics, and cloud technologies to improve network performance, streamline service delivery, and optimize business processes. They play a key role in supporting digital transformation, enabling real-time decision-making, and ensuring seamless connectivity across complex network infrastructures.

The key components of next-generation operations support systems (OSS) and business support systems (BSS) are software and services. Solutions comprise comprehensive software and technological frameworks designed to address complex operational and business challenges within an organization. They include various architecture types, such as revenue management, network management systems, service assurance, account management, customer management, and service fulfillment, and are deployed through on-premises and cloud modes. These solutions serve organizations of all sizes, including small and medium enterprises and large enterprises, with end users across sectors such as telecommunications, information technology (IT), banking, financial services, and insurance (BFSI), media and entertainment, and others.

The next generation operations support systems (OSS) and business support systems (BSS) market consists of revenues earned by entities by providing services, such as system integration, network optimization, software customization, data analytics and reporting, managed network operations, maintenance and support, and digital transformation advisory. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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