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The AI-driven customer support agents market is forecasted to grow by USD 13.07 billion during 2024-2029, accelerating at a CAGR of 33.9% during the forecast period. The report on the AI-driven customer support agents market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing demand for enhanced customer experience and operational efficiency, rapid advancements in artificial intelligence and machine learning technologies, and proliferation of digital channels and need for omnichannel support.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
The AI-driven customer support agents market is segmented as below:
By Deployment
- Cloud-based
- On-premises
By Solution
- Chatbots
- Virtual assistants
- Automated ticketing
- Voice-based support
- Others
By End-user
- BFSI
- Healthcare and life science
- Retails and E-commerce
- Media and entertainment
- Others
By Geographical Landscape
- North America
- APAC
- Europe
- Middle East and Africa
- South America
The report on the AI-driven customer support agents market covers the following areas:
- AI-Driven Customer Support Agents Market sizing
- AI-Driven Customer Support Agents Market forecast
- AI-Driven Customer Support Agents Market industry analysis
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Analysis
3 Market Landscape
4 Market Sizing
5 Historic Market Size
6 Five Forces Analysis
7 Market Segmentation by Deployment
8 Market Segmentation by Solution
9 Market Segmentation by End-user
10 Customer Landscape
11 Geographic Landscape
12 Drivers, Challenges, and Opportunity/Restraints
13 Competitive Landscape
14 Competitive Analysis
15 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global AI-driven customer support agents market: Adobe Inc., AI Superior GmbH, Amazon Web Services Inc., Five9 Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., Google LLC, HubSpot Inc., Intercom Inc., Kustomer, Microsoft Corp., NICE Ltd., Oracle Corp., Salesforce Inc., SAP SE, ServiceNow Inc., Sprinklr Inc., Tidio LLC, Verint Systems Inc., and Zendesk Inc..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is hyper-personalization and proactive customer engagement."
According to the report, one of the major drivers for this market is the increasing demand for enhanced customer experience and operational efficiency.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Adobe Inc.
- AI Superior GmbH
- Amazon Web Services Inc.
- Five9 Inc.
- Freshworks Inc.
- Genesys Telecommunications Laboratories Inc.
- Google LLC
- HubSpot Inc.
- Intercom Inc.
- Kustomer
- Microsoft Corp.
- NICE Ltd.
- Oracle Corp.
- Salesforce Inc.
- SAP SE
- ServiceNow Inc.
- Sprinklr Inc.
- Tidio LLC
- Verint Systems Inc.
- Zendesk Inc.
