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The AI in cloud contact center solutions market is forecasted to grow by USD 5.33 billion during 2024-2029, accelerating at a CAGR of 18.9% during the forecast period. The report on the AI in cloud contact center solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by escalating demand for hyper-personalized and omnichannel customer experiences, critical imperative for operational efficiency and cost reduction, and transformative advancements in generative AI and large language models.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
The AI in cloud contact center solutions market is segmented as below:
By Component
- Solution
- Services
By Application
- Predictive call routing
- Workforce optimization
- Sentiment analysis
- Journey orchestration
- Others
By End-user
- BFSI
- Retail and E-commerce
- IT and telecom
- Healthcare and life science
- Others
By Geographical Landscape
- North America
- APAC
- Europe
- Middle East and Africa
- South America
The report on the AI in cloud contact center solutions market covers the following areas:
- AI In Cloud Contact Center Solutions Market sizing
- AI In Cloud Contact Center Solutions Market forecast
- AI In Cloud Contact Center Solutions Market industry analysis
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Analysis
3 Market Landscape
4 Market Sizing
5 Historic Market Size
6 Five Forces Analysis
7 Market Segmentation by Component
8 Market Segmentation by Application
9 Market Segmentation by End-user
10 Customer Landscape
11 Geographic Landscape
12 Drivers, Challenges, and Opportunity/Restraints
13 Competitive Landscape
14 Competitive Analysis
15 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global AI in cloud contact center solutions market: Amazon Web Services Inc., Cisco Systems Inc., Cresta, Five9 Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., Google Cloud, Liveperson Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Salesforce Inc., SAP SE, Talkdesk Inc., UiPath Inc., Verint Systems Inc., and Zendesk Inc..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is hyper-personalization at scale fueled by generative AI."
According to the report, one of the major drivers for this market is the escalating demand for hyper-personalized and omnichannel customer experiences.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Amazon Web Services Inc.
- Cisco Systems Inc.
- Cresta
- Five9 Inc.
- Freshworks Inc.
- Genesys Telecommunications Laboratories Inc.
- Google Cloud
- Liveperson Inc.
- Microsoft Corp.
- NICE Ltd.
- Oracle Corp.
- Salesforce Inc.
- SAP SE
- Talkdesk Inc.
- UiPath Inc.
- Verint Systems Inc.
- Zendesk Inc.
