Operations Support System (OSS) as a Service Global Market Report 2025

The operations support system (OSS) as a service market size has grown exponentially in recent years. It will grow from $2.23 billion in 2024 to $2.68 billion in 2025 at a compound annual growth rate (CAGR) of 20.6%. The growth in the historic period resulted from increasing telecom network complexity, growing demand for service assurance, rising adoption of cloud-based operation support system (OSS) solutions, the expansion of mobile broadband networks, and a heightened focus on network optimization.

The operations support system (OSS) as a service market size is expected to see exponential growth in the next few years. It will grow to $5.6 billion in 2029 at a compound annual growth rate (CAGR) of 20.2%. The growth in the forecast period will be driven by growing adoption of 5G technology, rising demand for network automation, increasing emphasis on artificial intelligence (AI)-driven operations, the expansion of digital transformation initiatives, and a growing need for cloud-native operations support system (OSS) platforms. Major trends in the forecast period include advancements in artificial intelligence and machine learning, integration of OSS with network function virtualization, development of cloud-native microservices architecture, innovations in predictive network analytics, and research and development in autonomous network management.

The growing adoption of 5G networks is expected to drive the expansion of the operations support system (OSS) as a service market in the coming years. 5G networks, representing the fifth generation of mobile technology, provide high-speed data, minimal latency, and extensive connectivity to support modern applications and devices. The rapid growth of 5G networks is being driven by the increasing demand for ultra-fast data speeds, enabling seamless communication, real-time interactions, and efficient connectivity. This trend is fueling widespread adoption across industries. OSS as a service enhances the management of 5G networks by providing real-time monitoring, automation, and analytics for effective fault detection and performance optimization, ultimately accelerating service deployment while reducing operational costs and complexity. For example, in May 2025, Ericsson, a Sweden-based telecommunications company, projected that 5G mobile subscriptions would grow from 1.62 billion in 2023 to 6.29 billion by 2030. This surge in 5G adoption is, therefore, driving the growth of the OSS as a service market.

Leading companies in the OSS as a service market are focusing on developing innovative solutions like multi-cloud-native platforms to simplify network operations, accelerate service deployment, and lower operational costs. These platforms offer a unified, container-based environment that supports modular OSS applications, such as inventory management, orchestration, and service assurance, across public, private, and hybrid cloud environments. For instance, in April 2024, Blue Planet, a US-based software and services company, launched its Blue Planet Cloud Native Platform, designed to improve operational efficiency and flexibility. This platform integrates AI-driven automation and DevOps capabilities, supports continuous integration and deployment (CI/CD), and allows in-service software upgrades, giving communication service providers (CSPs) a scalable, future-proof OSS solution while avoiding vendor lock-in.

In March 2025, Zain KSA, a telecommunications provider based in Saudi Arabia, partnered with Netcracker Technology Corporation to complete a large-scale digital transformation project. This collaboration was aimed at modernizing Zain KSA’s business and operations support systems, improving automation, enhancing customer experience, and enabling the efficient delivery of digital services across its network. Netcracker Technology Corporation, a US-based provider of business and operations support systems (BSS/OSS) as a service, played a key role in this transformation.

Major companies operating in the operations support system (oss) as a service market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Fujitsu Limited, Telefonaktiebolaget LM Ericsson, Capgemini S.E., Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Wipro Limited, Juniper Networks Inc., Amdocs Limited, Ciena Corporation, Rackspace Technology Inc., Infinera Corporation, Ribbon Communications Inc., Comarch SA.

North America was the largest region in the operations support system (OSS) as a service market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in operations support system (OSS) as a service report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the operations support system (OSS) as a service market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The rapid escalation of U.S. tariffs and the resulting trade tensions in spring 2025 are significantly impacting the information technology sector, particularly in hardware manufacturing, data infrastructure, and software deployment. Higher duties on imported semiconductors, circuit boards, and networking equipment have raised production and operational costs for tech firms, cloud service providers, and data centers. Companies relying on globally sourced components for laptops, servers, and consumer electronics are facing longer lead times and increased pricing pressures. In parallel, tariffs on specialized software tools and retaliatory measures from key international markets have disrupted global IT supply chains and reduced overseas demand for U.S.-developed technologies. To navigate these challenges, the sector is accelerating investments in domestic chip fabrication, diversifying supplier bases, and adopting AI-driven automation to enhance operational resilience and cost efficiency.

The operations support system (OSS) as a service market research report is one of a series of new reports that provides operations support system (OSS) as a service market statistics, including operations support system (OSS) as a service industry global market size, regional shares, competitors with a operations support system (OSS) as a service market share, detailed operations support system (OSS) as a service market segments, market trends and opportunities, and any further data you may need to thrive in the operations support system (OSS) as a service industry. This operations support system (OSS) as a service market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Operations support system (OSS) as a service is a cloud-based platform that efficiently manages and oversees network operations. It streamlines service delivery, configuration, and fault management across complex networks. The system improves operational agility, lowers infrastructure costs, enables real-time performance monitoring, and supports seamless network optimization. OSS as a service provides scalable and flexible solutions designed to meet evolving network requirements.

The main components of operations support system (OSS) as a service include software and services. Software refers to the programmable instructions that automate and coordinate the management of networks and services, delivered through a subscription model. It is deployed through various modes, such as public cloud, private cloud, and hybrid cloud, serving both small and medium enterprises as well as large enterprises. It is used in applications such as network management, security and compliance, monitoring and analytics, automation and orchestration, and others, and supports end users across telecommunications, information technology and information technology-enabled services (IT and ITeS), banking, financial services and insurance (BFSI), healthcare, retail, manufacturing, and other sectors.

The operations support system (OSS) as a service market includes revenues earned by entities through network performance monitoring and management, fault detection and resolution, service provisioning and configuration, inventory and resource management, and analytics and reporting for operational insights. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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