9 Cloud-Based Contact Center Market, by Vertical
9.1 Introduction
Figure 34 Banking, Financial Services, and Insurance Vertical Expected to Account for Largest Market Size in 2022
9.1.1 Vertical: Market Drivers
9.1.2 Vertical: COVID-19 Impact
Table 39 Market, by Vertical, 2016-2021 (USD Million)
Table 40 Market, by Vertical, 2022-2027 (USD Million)
9.2 Banking, Financial Services, and Insurance
Table 41 Banking, Financial Services, and Insurance: Market, by Region, 2016-2021 (USD Million)
Table 42 Banking, Financial Services, and Insurance: Market, by Region, 2022-2027 (USD Million)
9.3 Telecommunications
Table 43 Telecommunications: Market, by Region, 2016-2021 (USD Million)
Table 44 Telecommunications: Market, by Region, 2022-2027 (USD Million)
9.4 It and Ites
Table 45 It and Ites: Cloud-Based Contact Center Market, by Region, 2016-2021 (USD Million)
Table 46 It and Ites: Market, by Region, 2022-2027 (USD Million)
9.5 Government and Public Sector
Table 47 Government and Public Sector: Market, by Region, 2016-2021 (USD Million)
Table 48 Government and Public Sector: Market, by Region, 2022-2027 (USD Million)
9.6 Retail and Consumer Goods
Table 49 Retail and Consumer Goods: Market, by Region, 2016-2021 (USD Million)
Table 50 Retail and Consumer Goods: Market, by Region, 2022-2027 (USD Million)
9.7 Manufacturing
Table 51 Manufacturing: Market, by Region, 2016-2021 (USD Million)
Table 52 Manufacturing: Market, by Region, 2022-2027 (USD Million)
9.8 Energy and Utilities
Table 53 Energy and Utilities: Market, by Region, 2016-2021 (USD Million)
Table 54 Energy and Utilities: Market, by Region, 2022-2027 (USD Million)
9.9 Media and Entertainment
Table 55 Media and Entertainment: Cloud-Based Contact Center Market, by Region, 2016-2021 (USD Million)
Table 56 Media and Entertainment: Market, by Region, 2022-2027 (USD Million)
9.10 Healthcare and Life Sciences
Table 57 Healthcare and Life Sciences: Market, by Region, 2016-2021 (USD Million)
Table 58 Healthcare and Life Sciences: Market, by Region, 2022-2027 (USD Million)
9.11 Other Verticals
Table 59 Other Verticals: Market, by Region, 2016-2021 (USD Million)
Table 60 Other Verticals: Market, by Region, 2022-2027 (USD Million)
10 Cloud-Based Contact Center Market, by Region
10.1 Introduction
Figure 35 Asia-Pacific Expected to Account for Highest CAGR During Forecast Period
Table 61 Market, by Region, 2016-2021 (USD Million)
Table 62 Market, by Region, 2022-2027 (USD Million)
10.2 North America
10.2.1 North America: Market Drivers
10.2.2 North America: COVID-19 Impact
10.2.3 North America: Regulatory Implications
10.2.4 US Securities and Exchange Commission
10.2.5 International Organization for Standardization 27001
10.2.6 California Consumer Privacy Act
10.2.7 Health Insurance Portability and Accountability Act of 1996
10.2.8 Sarbanes-Oxley Act of 2002
Figure 36 North America: Market Snapshot
Table 63 North America: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 64 North America: Market, by Component, 2022-2027 (USD Million)
Table 65 North America: Market, by Solution, 2016-2021 (USD Million)
Table 66 North America: Market, by Solution, 2022-2027 (USD Million)
Table 67 North America: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 68 North America: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 69 North America: Market, by Organization Size, 2016-2021 (USD Million)
Table 70 North America: Market, by Organization Size, 2022-2027 (USD Million)
Table 71 North America: Market, by Vertical, 2016-2021 (USD Million)
Table 72 North America: Market, by Vertical, 2022-2027 (USD Million)
Table 73 North America: Market, by Country, 2016-2021 (USD Million)
Table 74 North America: Market, by Country, 2022-2027 (USD Million)
10.2.9 US
Table 75 Us: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 76 Us: Market, by Component, 2022-2027 (USD Million)
Table 77 Us: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 78 Us: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 79 Us: Market, by Organization Size, 2016-2021 (USD Million)
Table 80 Us: Market, by Organization Size, 2022-2027 (USD Million)
10.2.10 Canada
Table 81 Canada: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 82 Canada: Market, by Component, 2022-2027 (USD Million)
Table 83 Canada: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 84 Canada: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 85 Canada: Market, by Organization Size, 2016-2021 (USD Million)
Table 86 Canada: Market, by Organization Size, 2022-2027 (USD Million)
10.3 Europe
10.3.1 Europe: Market Drivers
10.3.2 Europe: COVID-19 Impact
10.3.3 Europe: Regulatory Implications
10.3.4 General Data Protection Regulation
10.3.5 European Cybersecurity Act
Table 87 Europe: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 88 Europe: Market, by Component, 2022-2027 (USD Million)
Table 89 Europe: Market, by Solution, 2016-2021 (USD Million)
Table 90 Europe: Market, by Solution, 2022-2027 (USD Million)
Table 91 Europe: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 92 Europe: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 93 Europe: Market, by Organization Size, 2016-2021 (USD Million)
Table 94 Europe: Market, by Organization Size, 2022-2027 (USD Million)
Table 95 Europe: Market, by Vertical, 2016-2021 (USD Million)
Table 96 Europe: Market, by Vertical, 2022-2027 (USD Million)
Table 97 Europe: Market, by Country, 2016-2021 (USD Million)
Table 98 Europe: Market, by Country, 2022-2027 (USD Million)
10.3.6 UK
Table 99 Uk: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 100 Uk: Market, by Component, 2022-2027 (USD Million)
Table 101 Uk: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 102 Uk: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 103 Uk: Market, by Organization Size, 2016-2021 (USD Million)
Table 104 Uk: Market, by Organization Size, 2022-2027 (USD Million)
10.3.7 Germany
Table 105 Germany: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 106 Germany: Market, by Component, 2022-2027 (USD Million)
Table 107 Germany: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 108 Germany: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 109 Germany: Market, by Organization Size, 2016-2021 (USD Million)
Table 110 Germany: Market, by Organization Size, 2022-2027 (USD Million)
10.3.8 France
Table 111 France: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 112 France: Market, by Component, 2022-2027 (USD Million)
Table 113 France: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 114 France: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 115 France: Market, by Organization Size, 2016-2021 (USD Million)
Table 116 France: Market, by Organization Size, 2022-2027 (USD Million)
10.3.9 Rest of Europe
Table 117 Rest of Europe: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 118 Rest of Europe: Market, by Component, 2022-2027 (USD Million)
Table 119 Rest of Europe: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 120 Rest of Europe: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 121 Rest of Europe: Market, by Organization Size, 2016-2021 (USD Million)
Table 122 Rest of Europe: Market, by Organization Size, 2022-2027 (USD Million)
10.4 Asia-Pacific
10.4.1 Asia-Pacific: Market Drivers
10.4.2 Asia-Pacific: COVID-19 Impact
10.4.3 Asia-Pacific: Regulatory Implications
10.4.4 Personal Data Protection Act
10.4.5 Singapore Standard Ss 564
10.4.6 Internet Data Center in China
Figure 37 Asia-Pacific: Regional Snapshot
Table 123 Asia-Pacific: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 124 Asia-Pacific: Market, by Component, 2022-2027 (USD Million)
Table 125 Asia-Pacific: Market, by Solution, 2016-2021 (USD Million)
Table 126 Asia-Pacific: Market, by Solution, 2022-2027 (USD Million)
Table 127 Asia-Pacific: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 128 Asia-Pacific: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 129 Asia-Pacific: Market, by Organization Size, 2016-2021 (USD Million)
Table 130 Asia-Pacific: Market, by Organization Size, 2022-2027 (USD Million)
Table 131 Asia-Pacific: Market, by Vertical, 2016-2021 (USD Million)
Table 132 Asia-Pacific: Market, by Vertical, 2022-2027 (USD Million)
Table 133 Asia-Pacific: Market, by Country, 2016-2021 (USD Million)
Table 134 Asia-Pacific: Market, by Country, 2022-2027 (USD Million)
10.4.7 China
Table 135 China: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 136 China: Market, by Component, 2022-2027 (USD Million)
Table 137 China: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 138 China: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 139 China: Market, by Organization Size, 2016-2021 (USD Million)
Table 140 China: Market, by Organization Size, 2022-2027 (USD Million)
10.4.8 Japan
Table 141 Japan: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 142 Japan: Market, by Component, 2022-2027 (USD Million)
Table 143 Japan: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 144 Japan: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 145 Japan: Market, by Organization Size, 2016-2021 (USD Million)
Table 146 Japan: Market, by Organization Size, 2022-2027 (USD Million)
10.4.9 India
Table 147 India: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 148 India: Market, by Component, 2022-2027 (USD Million)
Table 149 India: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 150 India: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 151 India: Market, by Organization Size, 2016-2021 (USD Million)
Table 152 India: Market, by Organization Size, 2022-2027 (USD Million)
10.4.10 Australia and New Zealand
Table 153 Australia and New Zealand: Cloud-Based Contact Center Market Size, by Component, 2016-2021 (USD Million)
Table 154 Australia and New Zealand: Market, by Component, 2022-2027 (USD Million)
Table 155 Australia and New Zealand: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 156 Australia and New Zealand: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 157 Australia and New Zealand: Market, by Organization Size, 2016-2021 (USD Million)
Table 158 Australia and New Zealand: Market, by Organization Size, 2022-2027 (USD Million)
10.4.11 Indonesia
Table 159 Indonesia: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 160 Indonesia: Market, by Component, 2022-2027 (USD Million)
Table 161 Indonesia: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 162 Indonesia: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 163 Indonesia: Market, by Organization Size, 2016-2021 (USD Million)
Table 164 Indonesia: Market, by Organization Size, 2022-2027 (USD Million)
10.4.12 Rest of Asia-Pacific
Table 165 Rest of Asia-Pacific: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 166 Rest of Asia-Pacific: Market, by Component, 2022-2027 (USD Million)
Table 167 Rest of Asia-Pacific: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 168 Rest of Asia-Pacific: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 169 Rest of Asia-Pacific: Market, by Organization Size, 2016-2021 (USD Million)
Table 170 Rest of Asia-Pacific: Market, by Organization Size, 2022-2027 (USD Million)
10.5 Middle East and Africa (Mea)
10.5.1 Middle East and Africa: Market Drivers
10.5.2 Middle East and Africa: COVID-19 Impact
10.5.3 Middle East and Africa: Regulatory Implications
10.5.4 Personal Data Protection Law
10.5.5 Cloud Computing Regulatory Framework
Table 171 Middle East and Africa: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 172 Middle East and Africa: Market, by Component, 2022-2027 (USD Million)
Table 173 Middle East and Africa: Market, by Solution, 2016-2021 (USD Million)
Table 174 Middle East and Africa: Market, by Solution, 2022-2027 (USD Million)
Table 175 Middle East and Africa: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 176 Middle East and Africa: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 177 Middle East and Africa: Market, by Organization Size, 2016-2021 (USD Million)
Table 178 Middle East and Africa: Market, by Organization Size, 2022-2027 (USD Million)
Table 179 Middle East and Africa: Market, by Vertical, 2016-2021 (USD Million)
Table 180 Middle East and Africa: Market, by Vertical, 2022-2027 (USD Million)
Table 181 Middle East and Africa: Market, by Country, 2016-2021 (USD Million)
Table 182 Middle East and Africa: Market, by Country, 2022-2027 (USD Million)
10.5.6 Saudi Arabia
Table 183 Saudi Arabia: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 184 Saudi Arabia: Market, by Component, 2022-2027 (USD Million)
Table 185 Saudi Arabia: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 186 Saudi Arabia: Market Size, by Deployment Mode, 2022-2027 (USD Million)
Table 187 Saudi Arabia: Market, by Organization Size, 2016-2021 (USD Million)
Table 188 Saudi Arabia: Market, by Organization Size, 2022-2027 (USD Million)
10.5.7 Uae
Table 189 Uae: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 190 Uae: Market, by Component, 2022-2027 (USD Million)
Table 191 Uae: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 192 Uae: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 193 Uae: Market, by Organization Size, 2016-2021 (USD Million)
Table 194 Uae: Market, by Organization Size, 2022-2027 (USD Million)
10.5.8 South Africa
Table 195 South Africa: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 196 South Africa: Market, by Component, 2022-2027 (USD Million)
Table 197 South Africa: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 198 South Africa: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 199 South Africa: Market, by Organization Size, 2016-2021 (USD Million)
Table 200 South Africa: Market, by Organization Size, 2022-2027 (USD Million)
10.5.9 Rest of Middle East and Africa
Table 201 Rest of Middle East and Africa: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 202 Rest of Middle East and Africa: Market, by Component, 2022-2027 (USD Million)
Table 203 Rest of Middle East and Africa: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 204 Rest of Middle East and Africa: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 205 Rest of Middle East and Africa: Market, by Organization Size, 2016-2021 (USD Million)
Table 206 Rest of Middle East and Africa: Market, by Organization Size, 2022-2027 (USD Million)
10.6 Latin America
10.6.1 Latin America: Cloud-Based Contact Center Market Drivers
10.6.2 Latin America: COVID-19 Impact
10.6.3 Latin America: Regulatory Implications
10.6.4 Federal Law on Protection of Personal Data Held by Individuals
Table 207 Latin America: Market, by Component, 2016-2021 (USD Million)
Table 208 Latin America: Market, by Component, 2022-2027 (USD Million)
Table 209 Latin America: Market, by Solution, 2016-2021 (USD Million)
Table 210 Latin America: Market, by Solution, 2022-2027 (USD Million)
Table 211 Latin America: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 212 Latin America: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 213 Latin America: Market, by Organization Size, 2016-2021 (USD Million)
Table 214 Latin America: Market, by Organization Size, 2022-2027 (USD Million)
Table 215 Latin America: Market, by Vertical, 2016-2021 (USD Million)
Table 216 Latin America: Market, by Vertical, 2022-2027 (USD Million)
Table 217 Latin America: Market, by Country, 2016-2021 (USD Million)
Table 218 Latin America: Market, by Country, 2022-2027 (USD Million)
10.6.5 Brazil
Table 219 Brazil: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 220 Brazil: Market, by Component, 2022-2027 (USD Million)
Table 221 Brazil: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 222 Brazil: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 223 Brazil: Market, by Organization Size, 2016-2021 (USD Million)
Table 224 Brazil: Market, by Organization Size, 2022-2027 (USD Million)
10.6.6 Mexico
Table 225 Mexico: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 226 Mexico: Market, by Component, 2022-2027 (USD Million)
Table 227 Mexico: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 228 Mexico: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 229 Mexico: Market, by Organization Size, 2016-2021 (USD Million)
Table 230 Mexico: Market, by Organization Size, 2022-2027 (USD Million)
10.6.7 Rest of Latin America
Table 231 Rest of Latin America: Cloud-Based Contact Center Market, by Component, 2016-2021 (USD Million)
Table 232 Rest of Latin America: Market, by Component, 2022-2027 (USD Million)
Table 233 Rest of Latin America: Market, by Deployment Mode, 2016-2021 (USD Million)
Table 234 Rest of Latin America: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 235 Rest of Latin America: Market, by Organization Size, 2016-2021 (USD Million)
Table 236 Rest of Latin America: Market, by Organization Size, 2022-2027 (USD Million)
13 Adjacent and Related Markets
13.1 Introduction
13.1.1 Related Markets
13.1.2 Limitations
13.2 Contact Center Software Market
13.2.1 Market Definition
13.2.1.1 Contact Center Software Market, by Component
Table 282 Contact Center Software Market, by Component, 2016-2019 (USD Million)
Table 283 Contact Center Software Market, by Component, 2020-2026 (USD Million)
Table 284 Services: Contact Center Software Market, by Type, 2020-2026 (USD Million)
Table 285 Services: Contact Center Software Market, by Region, 2020-2026 (USD Million)
13.2.1.2 Contact Center Software Market, by Organization Size
Table 286 Contact Center Software Market, by Organization Size, 2016-2019 (USD Million)
Table 287 Contact Center Software Market, by Organization Size, 2020-2026 (USD Million)
13.2.1.3 Contact Center Software Market, by Deployment Mode
Table 288 Contact Center Software Market, by Deployment Mode, 2016-2019 (USD Million)
Table 289 Contact Center Software Market, by Deployment Mode, 2020-2026 (USD Million)
13.2.1.4 Contact Center Software Market, by Industry
Table 290 Contact Center Software Market, by Industry, 2016-2019 (USD Million)
Table 291 Contact Center Software Market, by Industry, 2020-2026 (USD Million)
13.2.1.5 Contact Center Software Market, by Region
Table 292 Contact Center Software Market, by Region, 2016-2019 (USD Million)
Table 293 Contact Center Software Market, by Region, 2020-2026 (USD Million)
13.3 Contact Center Analytics Market
13.3.1 Market Definition
13.3.1.1 Contact Center Analytics Market, by Component
Table 294 Contact Center Analytics Market, by Component, 2016-2021 (USD Million)
Table 295 Contact Center Analytics Market, by Component, 2022-2027 (USD Million)
Table 296 Contact Center Analytics Market, by Software, 2022-2027 (USD Million)
Table 297 Contact Center Analytics Market, by Services, 2022-2027 (USD Million)
13.3.1.2 Contact Center Analytics Market, by Deployment Mode
Table 298 Contact Center Analytics Market, by Deployment Mode, 2016-2021 (USD Million)
Table 299 Contact Center Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
13.3.1.3 Contact Center Analytics Market, by Organization Size
Table 300 Contact Center Analytics Market, by Organization Size, 2016-2021 (USD Million)
Table 301 Contact Center Analytics Market, by Organization Size, 2022-2027 (USD Million)
13.3.1.4 Contact Center Analytics Market, by Application
Table 302 Contact Center Analytics Market, by Application, 2016-2021 (USD Million)
Table 303 Contact Center Analytics Market, by Application, 2022-2027 (USD Million)
13.3.1.5 Contact Center Analytics Market, by Vertical
Table 304 Contact Center Analytics Market, by Vertical, 2016-2021 (USD Million)
Table 305 Contact Center Analytics Market, by Vertical, 2022-2027 (USD Million)
13.3.1.6 Contact Center Analytics Market, by Region
Table 306 Contact Center Analytics Market, by Region, 2016-2021 (USD Million)
Table 307 Contact Center Analytics Market, by Region, 2022-2027 (USD Million)