Results for tag: "Call Center Analytics"

The Call Center Analytics market is a subset of the larger Call Centre industry, which is focused on providing customer service and support. It is a rapidly growing sector, with businesses increasingly turning to analytics to gain insights into customer behaviour and preferences. Call Center Analytics solutions provide a range of features, such as customer segmentation, customer journey mapping, and sentiment analysis. These tools enable businesses to better understand customer needs and preferences, and to improve customer service and support. Call Center Analytics solutions are used by a variety of businesses, from small and medium-sized enterprises to large corporations. They are also used by contact centers, customer service departments, and other customer-facing teams. Some of the companies in the Call Center Analytics market include Genesys, NICE inContact, Five9, Avaya, Verint, Zendesk, Talkdesk, and Salesforce. Show Less Read more