The Call Center Workforce Optimization (CCWO) market is a subset of the Personnel and Human Resources industry. It focuses on the optimization of call center operations, with the goal of improving customer service, increasing efficiency, and reducing costs. CCWO solutions provide a range of tools and services, such as workforce management, analytics, quality assurance, and performance management. These solutions enable call centers to better manage their workforce, track performance, and identify areas for improvement. CCWO solutions are used by a variety of organizations, including contact centers, customer service departments, and customer support teams. By leveraging these solutions, organizations can improve customer service, reduce costs, and increase efficiency. Some companies in the CCWO market include NICE, Verint, Genesys, Calabrio, and Aspect. Show Less Read more
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