Results for tag: "Call Tracking"

The Call Tracking market is a subset of the Call Centre industry, which is focused on providing customer service and support via telephone. Call Tracking is a technology that enables businesses to track and measure the performance of their call centre operations. It provides insights into customer behaviour, such as the number of calls received, the average call duration, and the number of calls answered. It also helps businesses to identify areas of improvement, such as customer service, call routing, and call handling. Call Tracking technology is used by businesses to improve customer service, reduce costs, and increase efficiency. It can also be used to identify trends in customer behaviour, such as the types of calls received, the average call duration, and the number of calls answered. Some companies in the Call Tracking market include Five9, Genesys, NICE inContact, Talkdesk, and 8x8. Show Less Read more