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Customer Care is an integral part of Customer Relationship Management (CRM). It is the process of providing support to customers before, during, and after a purchase. It is a key factor in customer satisfaction and loyalty, as it helps to ensure that customers have a positive experience with a company. Customer Care involves providing assistance with product or service inquiries, resolving customer complaints, and providing technical support. It also includes providing customer feedback and insights to help companies improve their products and services.
Customer Care is a growing market, with many companies offering services such as customer service software, customer service training, customer service analytics, and customer service outsourcing. Companies in this market include Zendesk, Salesforce, Oracle, Microsoft, and Freshworks. Show Less Read more
