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The Customer Interaction market within the context of CRM (Customer Relationship Management) is a segment of the CRM industry that focuses on the customer experience. It is concerned with the ways in which customers interact with a company, such as through customer service, sales, marketing, and other customer-facing activities. It is designed to help companies better understand their customers and build relationships with them. This market includes a variety of technologies, such as customer service software, customer analytics, and customer engagement platforms.
Some of the companies in the Customer Interaction market include Salesforce, Oracle, Zendesk, Freshworks, Microsoft Dynamics, and HubSpot. Show Less Read more
