Customer Service is an integral part of Customer Relationship Management (CRM). It is the process of providing assistance to customers before, during, and after a purchase. It is a key factor in customer satisfaction and loyalty, as it helps to ensure that customers have a positive experience with a company. Customer Service includes activities such as responding to customer inquiries, providing technical support, and resolving customer complaints. It also involves providing customer feedback to the company, which can be used to improve products and services. Customer Service is a rapidly growing market, with many companies offering a variety of services. These include customer service software, customer service training, customer service consulting, and customer service outsourcing. Companies in this market include Zendesk, Salesforce, Oracle, Microsoft, and Freshworks. Show Less Read more
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