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Instant Messaging (IM) is a type of communication service that enables users to exchange messages in real-time. It is a popular form of communication, especially among younger generations, and is often used as an alternative to SMS and MMS. IM services are typically provided by mobile operators, internet service providers, or third-party applications. IM services allow users to send text, audio, and video messages, as well as share files and images.
IM services are often used for personal communication, but they can also be used for business purposes. IM services are often integrated with other communication services, such as email and voice over IP (VoIP). IM services are also used for customer service, allowing customers to communicate with customer service representatives in real-time.
Some of the companies in the IM market include WhatsApp, Facebook Messenger, WeChat, Line, Viber, and Skype. Show Less Read more
