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Service Analytics is a subset of Data Analytics that focuses on the analysis of customer service data. It is used to identify trends and patterns in customer service operations, such as customer satisfaction, customer service costs, and customer service performance. Service Analytics can be used to improve customer service operations, such as by identifying areas of improvement and developing strategies to increase customer satisfaction. It can also be used to identify customer service trends and to develop strategies to improve customer service performance.
Companies in the Service Analytics market include Clarabridge, Medallia, Qualtrics, Zendesk, and Salesforce. Show Less Read more
