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The contact center market is forecasted to grow by $161.73 bn during 2022-2027, accelerating at a CAGR of 9.33% during the forecast period. The report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the rising adoption of cloud-based contact centers, the necessity to improve CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers.
The contact center market is segmented as below:
By Type
- Voice-based
- Text-based
- Social media-based
By Deployment
- On-premises
- Cloud-based
By Geographical Landscape
- North America
- APAC
- Europe
- South America
- Middle East and Africa
The report on the contact center market covers the following areas:
- Contact center market sizing
- Contact center market forecast
- Contact center market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
1 Executive Summary1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
2 Market Landscape
2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics
3 Market Sizing
3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
4 Historic Market Size
4.1 Global contact center market 2017 - 2021
Exhibit 18: Historic Market Size - Data Table on Global contact center market 2017 - 2021 ($ billion)
4.2 Type Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
4.3 Deployment Segment Analysis 2017 - 2021
Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
4.4 Geography Segment Analysis 2017 - 2021
Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
4.5 Country Segment Analysis 2017 - 2021
Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
5 Five Forces Analysis
5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
6 Market Segmentation by Type
6.1 Market segments
Exhibit 30: Chart on Type - Market share 2022-2027 (%)
Exhibit 31: Data Table on Type - Market share 2022-2027 (%)
6.2 Comparison by Type
Exhibit 32: Chart on Comparison by Type
Exhibit 33: Data Table on Comparison by Type
6.3 Voice-based - Market size and forecast 2022-2027
Exhibit 34: Chart on Voice-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 35: Data Table on Voice-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 36: Chart on Voice-based - Year-over-year growth 2022-2027 (%)
Exhibit 37: Data Table on Voice-based - Year-over-year growth 2022-2027 (%)
6.4 Text-based - Market size and forecast 2022-2027
Exhibit 38: Chart on Text-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 39: Data Table on Text-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 40: Chart on Text-based - Year-over-year growth 2022-2027 (%)
Exhibit 41: Data Table on Text-based - Year-over-year growth 2022-2027 (%)
6.5 Social media-based - Market size and forecast 2022-2027
Exhibit 42: Chart on Social media-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 43: Data Table on Social media-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 44: Chart on Social media-based - Year-over-year growth 2022-2027 (%)
Exhibit 45: Data Table on Social media-based - Year-over-year growth 2022-2027 (%)
6.6 Market opportunity by Type
Exhibit 46: Market opportunity by Type ($ billion)
7 Market Segmentation by Deployment
7.1 Market segments
Exhibit 47: Chart on Deployment - Market share 2022-2027 (%)
Exhibit 48: Data Table on Deployment - Market share 2022-2027 (%)
7.2 Comparison by Deployment
Exhibit 49: Chart on Comparison by Deployment
Exhibit 50: Data Table on Comparison by Deployment
7.3 On-premises - Market size and forecast 2022-2027
Exhibit 51: Chart on On-premises - Market size and forecast 2022-2027 ($ billion)
Exhibit 52: Data Table on On-premises - Market size and forecast 2022-2027 ($ billion)
Exhibit 53: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibit 54: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
7.4 Cloud-based - Market size and forecast 2022-2027
Exhibit 55: Chart on Cloud-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 56: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ billion)
Exhibit 57: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
Exhibit 58: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
7.5 Market opportunity by Deployment
Exhibit 59: Market opportunity by Deployment ($ billion)
8 Customer Landscape
8.1 Customer landscape overview
Exhibit 60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Exhibit 61: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibit 62: Data Table on Market share By Geographical Landscape 2022-2027 (%)
9.2 Geographic comparison
Exhibit 63: Chart on Geographic comparison
Exhibit 64: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2022-2027
Exhibit 65: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibit 66: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibit 67: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibit 68: Data Table on North America - Year-over-year growth 2022-2027 (%)
9.4 APAC - Market size and forecast 2022-2027
Exhibit 69: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibit 70: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibit 71: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibit 72: Data Table on APAC - Year-over-year growth 2022-2027 (%)
9.5 Europe - Market size and forecast 2022-2027
Exhibit 73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibit 74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibit 75: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibit 76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
9.6 South America - Market size and forecast 2022-2027
Exhibit 77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibit 78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibit 79: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibit 80: Data Table on South America - Year-over-year growth 2022-2027 (%)
9.7 Middle East and Africa - Market size and forecast 2022-2027
Exhibit 81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibit 82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibit 83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibit 84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
9.8 US - Market size and forecast 2022-2027
Exhibit 85: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibit 86: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibit 87: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibit 88: Data Table on US - Year-over-year growth 2022-2027 (%)
9.9 UK - Market size and forecast 2022-2027
Exhibit 89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibit 90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibit 91: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibit 92: Data Table on UK - Year-over-year growth 2022-2027 (%)
9.10 Australia - Market size and forecast 2022-2027
Exhibit 93: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibit 94: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibit 95: Chart on Australia - Year-over-year growth 2022-2027 (%)
Exhibit 96: Data Table on Australia - Year-over-year growth 2022-2027 (%)
9.11 Germany - Market size and forecast 2022-2027
Exhibit 97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibit 98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibit 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibit 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
9.12 India - Market size and forecast 2022-2027
Exhibit 101: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibit 102: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibit 103: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibit 104: Data Table on India - Year-over-year growth 2022-2027 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 105: Market opportunity By Geographical Landscape ($ billion)
10 Drivers, Challenges, and Trends
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 106: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends
11 Vendor Landscape
11.1 Overview
11.2 Vendor landscape
Exhibit 107: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 108: Overview on factors of disruption
11.4 Industry risks
Exhibit 109: Impact of key risks on business
12 Vendor Analysis
12.1 Vendors covered
Exhibit 110: Vendors covered
12.2 Market positioning of vendors
Exhibit 111: Matrix on vendor position and classification
12.3 8x8 Inc.
Exhibit 112: 8x8 Inc. - Overview
Exhibit 113: 8x8 Inc. - Product / Service
Exhibit 114: 8x8 Inc. - Key offerings
12.4 ALE International
Exhibit 115: ALE International - Overview
Exhibit 116: ALE International - Product / Service
Exhibit 117: ALE International - Key offerings
12.5 Alphabet Inc.
Exhibit 118: Alphabet Inc. - Overview
Exhibit 119: Alphabet Inc. - Business segments
Exhibit 120: Alphabet Inc. - Key news
Exhibit 121: Alphabet Inc. - Key offerings
Exhibit 122: Alphabet Inc. - Segment focus
12.6 Alvaria Inc.
Exhibit 123: Alvaria Inc. - Overview
Exhibit 124: Alvaria Inc. - Product / Service
Exhibit 125: Alvaria Inc. - Key offerings
12.7 Amazon.com Inc.
Exhibit 126: Amazon.com Inc. - Overview
Exhibit 127: Amazon.com Inc. - Business segments
Exhibit 128: Amazon.com Inc. - Key news
Exhibit 129: Amazon.com Inc. - Key offerings
Exhibit 130: Amazon.com Inc. - Segment focus
12.8 Ameyo Pvt Ltd.
Exhibit 131: Ameyo Pvt Ltd. - Overview
Exhibit 132: Ameyo Pvt Ltd. - Product / Service
Exhibit 133: Ameyo Pvt Ltd. - Key offerings
12.9 Atos SE
Exhibit 134: Atos SE - Overview
Exhibit 135: Atos SE - Business segments
Exhibit 136: Atos SE - Key news
Exhibit 137: Atos SE - Key offerings
Exhibit 138: Atos SE - Segment focus
12.10 Avaya Holdings Corp.
Exhibit 139: Avaya Holdings Corp. - Overview
Exhibit 140: Avaya Holdings Corp. - Business segments
Exhibit 141: Avaya Holdings Corp. - Key offerings
Exhibit 142: Avaya Holdings Corp. - Segment focus
12.11 Cisco Systems Inc.
Exhibit 143: Cisco Systems Inc. - Overview
Exhibit 144: Cisco Systems Inc. - Business segments
Exhibit 145: Cisco Systems Inc. - Key news
Exhibit 146: Cisco Systems Inc. - Key offerings
Exhibit 147: Cisco Systems Inc. - Segment focus
12.12 Enghouse Systems Ltd.
Exhibit 148: Enghouse Systems Ltd. - Overview
Exhibit 149: Enghouse Systems Ltd. - Business segments
Exhibit 150: Enghouse Systems Ltd. - Key offerings
Exhibit 151: Enghouse Systems Ltd. - Segment focus
12.13 Five9 Inc.
Exhibit 152: Five9 Inc. - Overview
Exhibit 153: Five9 Inc. - Product / Service
Exhibit 154: Five9 Inc. - Key offerings
12.14 Genesys Telecommunications Laboratories Inc.
Exhibit 155: Genesys Telecommunications Laboratories Inc. - Overview
Exhibit 156: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibit 157: Genesys Telecommunications Laboratories Inc. - Key offerings
12.15 Mitel Networks Corp.
Exhibit 158: Mitel Networks Corp. - Overview
Exhibit 159: Mitel Networks Corp. - Product / Service
Exhibit 160: Mitel Networks Corp. - Key offerings
12.16 NEC Corp.
Exhibit 161: NEC Corp. - Overview
Exhibit 162: NEC Corp. - Business segments
Exhibit 163: NEC Corp. - Key news
Exhibit 164: NEC Corp. - Key offerings
Exhibit 165: NEC Corp. - Segment focus
12.17 NICE Ltd.
Exhibit 166: NICE Ltd. - Overview
Exhibit 167: NICE Ltd. - Business segments
Exhibit 168: NICE Ltd. - Key news
Exhibit 169: NICE Ltd. - Key offerings
Exhibit 170: NICE Ltd. - Segment focus
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 171: Inclusions checklist
Exhibit 172: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 173: Currency conversion rates for US$
13.4 Research methodology
Exhibit 174: Research methodology
Exhibit 175: Validation techniques employed for market sizing
Exhibit 176: Information sources
13.5 List of abbreviations
Exhibit 177: List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Type
Exhibits 6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Vendor Market Positioning
Exhibits 10: Parent market
Exhibits 11: Market Characteristics
Exhibits 12: Offerings of vendors included in the market definition
Exhibits 13: Market segments
Exhibits 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 18: Historic Market Size - Data Table on Global contact center market 2017 - 2021 ($ billion)
Exhibits 19: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
Exhibits 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
Exhibits 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
Exhibits 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
Exhibits 23: Five forces analysis - Comparison between 2022 and 2027
Exhibits 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits 26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits 27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits 28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits 29: Chart on Market condition - Five forces 2022 and 2027
Exhibits 30: Chart on Type - Market share 2022-2027 (%)
Exhibits 31: Data Table on Type - Market share 2022-2027 (%)
Exhibits 32: Chart on Comparison by Type
Exhibits 33: Data Table on Comparison by Type
Exhibits 34: Chart on Voice-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 35: Data Table on Voice-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 36: Chart on Voice-based - Year-over-year growth 2022-2027 (%)
Exhibits 37: Data Table on Voice-based - Year-over-year growth 2022-2027 (%)
Exhibits 38: Chart on Text-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 39: Data Table on Text-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 40: Chart on Text-based - Year-over-year growth 2022-2027 (%)
Exhibits 41: Data Table on Text-based - Year-over-year growth 2022-2027 (%)
Exhibits 42: Chart on Social media-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 43: Data Table on Social media-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 44: Chart on Social media-based - Year-over-year growth 2022-2027 (%)
Exhibits 45: Data Table on Social media-based - Year-over-year growth 2022-2027 (%)
Exhibits 46: Market opportunity by Type ($ billion)
Exhibits 47: Chart on Deployment - Market share 2022-2027 (%)
Exhibits 48: Data Table on Deployment - Market share 2022-2027 (%)
Exhibits 49: Chart on Comparison by Deployment
Exhibits 50: Data Table on Comparison by Deployment
Exhibits 51: Chart on On-premises - Market size and forecast 2022-2027 ($ billion)
Exhibits 52: Data Table on On-premises - Market size and forecast 2022-2027 ($ billion)
Exhibits 53: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits 54: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits 55: Chart on Cloud-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 56: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ billion)
Exhibits 57: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
Exhibits 58: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
Exhibits 59: Market opportunity by Deployment ($ billion)
Exhibits 60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 61: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 62: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 63: Chart on Geographic comparison
Exhibits 64: Data Table on Geographic comparison
Exhibits 65: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits 66: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits 67: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits 68: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits 69: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits 70: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits 71: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 72: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits 74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits 75: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits 78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits 79: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits 80: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits 81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits 82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits 83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 85: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibits 86: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibits 87: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits 88: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits 89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits 90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits 91: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits 92: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits 93: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits 94: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits 95: Chart on Australia - Year-over-year growth 2022-2027 (%)
Exhibits 96: Data Table on Australia - Year-over-year growth 2022-2027 (%)
Exhibits 97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits 98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 101: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibits 102: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibits 103: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibits 104: Data Table on India - Year-over-year growth 2022-2027 (%)
Exhibits 105: Market opportunity By Geographical Landscape ($ billion)
Exhibits 106: Impact of drivers and challenges in 2022 and 2027
Exhibits 107: Overview on Criticality of inputs and Factors of differentiation
Exhibits 108: Overview on factors of disruption
Exhibits 109: Impact of key risks on business
Exhibits 110: Vendors covered
Exhibits 111: Matrix on vendor position and classification
Exhibits 112: 8x8 Inc. - Overview
Exhibits 113: 8x8 Inc. - Product / Service
Exhibits 114: 8x8 Inc. - Key offerings
Exhibits 115: ALE International - Overview
Exhibits 116: ALE International - Product / Service
Exhibits 117: ALE International - Key offerings
Exhibits 118: Alphabet Inc. - Overview
Exhibits 119: Alphabet Inc. - Business segments
Exhibits 120: Alphabet Inc. - Key news
Exhibits 121: Alphabet Inc. - Key offerings
Exhibits 122: Alphabet Inc. - Segment focus
Exhibits 123: Alvaria Inc. - Overview
Exhibits 124: Alvaria Inc. - Product / Service
Exhibits 125: Alvaria Inc. - Key offerings
Exhibits 126: Amazon.com Inc. - Overview
Exhibits 127: Amazon.com Inc. - Business segments
Exhibits 128: Amazon.com Inc. - Key news
Exhibits 129: Amazon.com Inc. - Key offerings
Exhibits 130: Amazon.com Inc. - Segment focus
Exhibits 131: Ameyo Pvt Ltd. - Overview
Exhibits 132: Ameyo Pvt Ltd. - Product / Service
Exhibits 133: Ameyo Pvt Ltd. - Key offerings
Exhibits 134: Atos SE - Overview
Exhibits 135: Atos SE - Business segments
Exhibits 136: Atos SE - Key news
Exhibits 137: Atos SE - Key offerings
Exhibits 138: Atos SE - Segment focus
Exhibits 139: Avaya Holdings Corp. - Overview
Exhibits 140: Avaya Holdings Corp. - Business segments
Exhibits 141: Avaya Holdings Corp. - Key offerings
Exhibits 142: Avaya Holdings Corp. - Segment focus
Exhibits 143: Cisco Systems Inc. - Overview
Exhibits 144: Cisco Systems Inc. - Business segments
Exhibits 145: Cisco Systems Inc. - Key news
Exhibits 146: Cisco Systems Inc. - Key offerings
Exhibits 147: Cisco Systems Inc. - Segment focus
Exhibits 148: Enghouse Systems Ltd. - Overview
Exhibits 149: Enghouse Systems Ltd. - Business segments
Exhibits 150: Enghouse Systems Ltd. - Key offerings
Exhibits 151: Enghouse Systems Ltd. - Segment focus
Exhibits 152: Five9 Inc. - Overview
Exhibits 153: Five9 Inc. - Product / Service
Exhibits 154: Five9 Inc. - Key offerings
Exhibits 155: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits 156: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits 157: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits 158: Mitel Networks Corp. - Overview
Exhibits 159: Mitel Networks Corp. - Product / Service
Exhibits 160: Mitel Networks Corp. - Key offerings
Exhibits 161: NEC Corp. - Overview
Exhibits 162: NEC Corp. - Business segments
Exhibits 163: NEC Corp. - Key news
Exhibits 164: NEC Corp. - Key offerings
Exhibits 165: NEC Corp. - Segment focus
Exhibits 166: NICE Ltd. - Overview
Exhibits 167: NICE Ltd. - Business segments
Exhibits 168: NICE Ltd. - Key news
Exhibits 169: NICE Ltd. - Key offerings
Exhibits 170: NICE Ltd. - Segment focus
Exhibits 171: Inclusions checklist
Exhibits 172: Exclusions checklist
Exhibits 173: Currency conversion rates for US$
Exhibits 174: Research methodology
Exhibits 175: Validation techniques employed for market sizing
Exhibits 176: Information sources
Exhibits 177: List of abbreviations
Executive Summary
The publisher recognizes the following companies as the key players in the global contact center market: 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp.Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is the integration of chatbots for better turnaround times.`
According to the report, one of the major drivers for this market is the rising adoption of cloud-based contact centers.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 8x8 Inc.
- ALE International
- Alphabet Inc.
- Alvaria Inc.
- Amazon.com Inc.
- Ameyo Pvt Ltd.
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Mitel Networks Corp.
- NEC Corp.
- NICE Ltd.
- SAP SE
- Vocalcom Group
- Vonage Holdings Corp.
- Zendesk Inc.
- ZTE Corp.
