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Contact Center Analytics - Global Market Trajectory & Analytics

  • ID: 4804644
  • Report
  • April 2021
  • Region: Global
  • 146 Pages
  • Global Industry Analysts, Inc
Global Contact Center Analytics Market to Reach $2.6 Billion by 2027

Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.6 Billion by 2027, growing at a CAGR of 15.4% over the period 2020-2027. On-Demand, one of the segments analyzed in the report, is projected to record 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.



The U.S. Market is Estimated at $285.1 Million, While China is Forecast to Grow at 14.8% CAGR

The Contact Center Analytics market in the U.S. is estimated at US$285.1 Million in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$456 Million by the year 2027 trailing a CAGR of 14.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR.

Select Competitors (Total 42 Featured):
  • x, Inc.
  • CallMiner, Inc.
  • Cisco Systems, Inc.
  • Enghouse Interactive
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Genpact Ltd.
  • Mitel Networks Corporation
  • NICE Ltd.
  • Oracle Corporation
  • SAP SE
  • Servion Global Solutions
  • Verint Systems, Inc.
Frequently Asked Questions about the Global Market for Contact Center Analytics

What is the estimated value of the Global Market for Contact Center Analytics?

The Global Market for Contact Center Analytics was estimated to be valued at $963.7 Million in 2020.

What is the growth rate of the Global Market for Contact Center Analytics?

The growth rate of the Global Market for Contact Center Analytics is 15.2%, with an estimated value of $2600.0 Million by 2027.

What is the forecasted size of the Global Market for Contact Center Analytics?

The Global Market for Contact Center Analytics is estimated to be worth $2600.0 Million by 2027.

I. METHODOLOGY
II. EXECUTIVE SUMMARY
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
  • Table 1: World Current & Future Analysis for Contact Center Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 2: World 7-Year Perspective for Contact Center Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
  • Table 3: World Current & Future Analysis for On-Demand by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 4: World 7-Year Perspective for On-Demand by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 5: World Current & Future Analysis for On-Premises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 6: World 7-Year Perspective for On-Premises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 7: World Current & Future Analysis for Log Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 8: World 7-Year Perspective for Log Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 9: World Current & Future Analysis for Risk and Compliance Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 10: World 7-Year Perspective for Risk and Compliance Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 11: World Current & Future Analysis for Real-Time Monitoring and Reporting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 12: World 7-Year Perspective for Real-Time Monitoring and Reporting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 13: World Current & Future Analysis for Workforce Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 14: World 7-Year Perspective for Workforce Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 15: World Current & Future Analysis for Customer Experience Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 16: World 7-Year Perspective for Customer Experience Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 17: World Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 18: World 7-Year Perspective for Other Applications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027

III. MARKET ANALYSIS
  • Table 19: USA Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 20: USA 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 21: USA Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 22: USA 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 23: Canada Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 24: Canada 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 25: Canada Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 26: Canada 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 27: Japan Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 28: Japan 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 29: Japan Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 30: Japan 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 31: China Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 32: China 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 33: China Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 34: China 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 35: Europe Current & Future Analysis for Contact Center Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2020 through 2027 and % CAGR
  • Table 36: Europe 7-Year Perspective for Contact Center Analytics by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
  • Table 37: Europe Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 38: Europe 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 39: Europe Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 40: Europe 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 41: France Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 42: France 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 43: France Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 44: France 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 45: Germany Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 46: Germany 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 47: Germany Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 48: Germany 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 49: Italy Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 50: Italy 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 51: Italy Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 52: Italy 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 53: UK Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 54: UK 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 55: UK Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 56: UK 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 57: Rest of Europe Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 58: Rest of Europe 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 59: Rest of Europe Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 60: Rest of Europe 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 61: Asia-Pacific Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 62: Asia-Pacific 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 63: Asia-Pacific Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 64: Asia-Pacific 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027
  • Table 65: Rest of World Current & Future Analysis for Contact Center Analytics by Deployment - On-Demand and On-Premises - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 66: Rest of World 7-Year Perspective for Contact Center Analytics by Deployment - Percentage Breakdown of Value Sales for On-Demand and On-Premises for the Years 2020 & 2027
  • Table 67: Rest of World Current & Future Analysis for Contact Center Analytics by Application - Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications - Independent Analysis of Annual Sales in US$ Thousand for the Years 2020 through 2027 and % CAGR
  • Table 68: Rest of World 7-Year Perspective for Contact Center Analytics by Application - Percentage Breakdown of Value Sales for Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management and Other Applications for the Years 2020 & 2027

IV. COMPETITION
  • Total Companies Profiled: 42