+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

PRINTER FRIENDLY

CRM Analytics - Global Market Trajectory & Analytics

  • ID: 5029768
  • Report
  • July 2020
  • Region: Global
  • 119 pages
  • Global Industry Analysts, Inc
1 of 2
Global CRM Analytics Market to Reach US$13.3 Billion by the Year 2027

Amid the COVID-19 crisis, the global market for CRM Analytics estimated at US$7 Billion in the year 2020, is projected to reach a revised size of US$13.3 Billion by 2027, growing at a CAGR of 9.5% over the analysis period 2020-2027.Sales and Marketing Analytics, one of the segments analyzed in the report, is projected to grow at a 10.1% CAGR to reach US$5.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Contact Center Analytics segment is readjusted to a revised 9.4% CAGR for the next 7-year period. This segment currently accounts for a 21.9% share of the global CRM Analytics market.

The U. S. Accounts for Over 29.6% of Global Market Size in 2020, While China is Forecast to Grow at a 8.9% CAGR for the Period of 2020-2027

The CRM Analytics market in the U. S. is estimated at US$2.1 Billion in the year 2020. The country currently accounts for a 29.65% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$2.3 Billion in the year 2027 trailing a CAGR of 8.9% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.9% and 7.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 7.7% CAGR while Rest of European market (as defined in the study) will reach US$2.3 Billion by the year 2027.

Social Media Analytics Segment Corners a 8.7% Share in 2020

In the global Social Media Analytics segment, USA, Canada, Japan, China and Europe will drive the 10.8% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$488.4 Million in the year 2020 will reach a projected size of US$1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$1.5 Billion by the year 2027.The publisher brings years of research experience to this 6th edition of our report. The 119-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others
  • Accenture
  • Angoss Software Corporation
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce. com, Inc.
  • SAP SE
  • SAS AB
  • Teradata Corporation

The global analysis and forecast periods covered within the report are 2020-2027 (Current & Future Analysis) and 2012-2019 (Historic Review). Research estimates are provided for 2020, while research projections cover the period 2021-2027.
Note: Product cover images may vary from those shown
2 of 2

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Global Competitor Market Shares

CRM Analytics Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: CRM Analytics Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 2: CRM Analytics Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
TABLE 3: Sales and Marketing Analytics (Segment) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 4: Sales and Marketing Analytics (Segment) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
TABLE 5: Contact Center Analytics (Segment) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
TABLE 6: Contact Center Analytics (Segment) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
TABLE 7: Social Media Analytics (Segment) Geographic Market Spread Worldwide in US$ Million: 2020 to 2027
TABLE 8: Social Media Analytics (Segment) Market Share Distribution in Percentage by Region/Country: 2020 VS 2027
TABLE 9: Customer Analytics (Segment) World Market Estimates and Forecasts by Region/Country in US$ Million: 2020 to 2027
TABLE 10: Customer Analytics (Segment) Market Share Breakdown by Region/Country: 2020 VS 2027
TABLE 11: Other Segments (Segment) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 12: Other Segments (Segment) Market Share Distribution in Percentage by Region/Country: 2020 VS 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US CRM Analytics Market Share (in %) by Company: 2019 & 2025

Market Analytics
TABLE 13: United States CRM Analytics Market Estimates and Projections in US$ Million by Segment: 2020 to 2027
TABLE 14: United States CRM Analytics Market Share Breakdown by Segment: 2020 VS 2027

CANADA

TABLE 15: Canadian CRM Analytics Market Estimates and Forecasts in US$ Million by Segment: 2020 to 2027
TABLE 16: CRM Analytics Market in Canada: Percentage Share Breakdown of Sales by Segment for 2020 and 2027

JAPAN

TABLE 17: Japanese Market for CRM Analytics: Annual Sales Estimates and Projections in US$ Million by Segment for the Period 2020-2027
TABLE 18: Japanese CRM Analytics Market Share Analysis by Segment: 2020 VS 2027

CHINA

TABLE 19: Chinese CRM Analytics Market Growth Prospects in US$ Million by Segment for the Period 2020-2027
TABLE 20: Chinese CRM Analytics Market by Segment: Percentage Breakdown of Sales for 2020 and 2027

EUROPE

Market Facts & Figures

European CRM Analytics Market: Competitor Market Share Scenario (in %) for 2019 & 2025

Market Analytics
TABLE 21: European CRM Analytics Market Demand Scenario in US$ Million by Region/Country: 2018-2025
TABLE 22: European CRM Analytics Market Share Shift by Region/Country: 2020 VS 2027
TABLE 23: European CRM Analytics Market Estimates and Forecasts in US$ Million by Segment: 2020-2027
TABLE 24: European CRM Analytics Market Share Breakdown by Segment: 2020 VS 2027

FRANCE

TABLE 25: CRM Analytics Market in France by Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 26: French CRM Analytics Market Share Analysis by Segment: 2020 VS 2027

GERMANY

TABLE 27: CRM Analytics Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Segment for the Period 2020-2027
TABLE 28: German CRM Analytics Market Share Breakdown by Segment: 2020 VS 2027

ITALY

TABLE 29: Italian CRM Analytics Market Growth Prospects in US$ Million by Segment for the Period 2020-2027
TABLE 30: Italian CRM Analytics Market by Segment: Percentage Breakdown of Sales for 2020 and 2027

UNITED KINGDOM

TABLE 31: United Kingdom Market for CRM Analytics: Annual Sales Estimates and Projections in US$ Million by Segment for the Period 2020-2027
TABLE 32: United Kingdom CRM Analytics Market Share Analysis by Segment: 2020 VS 2027

REST OF EUROPE

TABLE 33: Rest of Europe CRM Analytics Market Estimates and Forecasts in US$ Million by Segment: 2020-2027
TABLE 34: Rest of Europe CRM Analytics Market Share Breakdown by Segment: 2020 VS 2027

ASIA-PACIFIC

TABLE 35: CRM Analytics Market in Asia-Pacific by Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 36: Asia-Pacific CRM Analytics Market Share Analysis by Segment: 2020 VS 2027

REST OF WORLD

TABLE 37: Rest of World CRM Analytics Market Estimates and Forecasts in US$ Million by Segment: 2020 to 2027
TABLE 38: CRM Analytics Market in Rest of World: Percentage Share Breakdown of Sales by Segment for 2020 and 2027

IV. COMPETITION

Total Companies Profiled: 47

Note: Product cover images may vary from those shown
3 of 2

Loading
LOADING...

Adroll
adroll