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Global Customer Success Platforms Market By Component and Services, By Application, By Deployment Type, By Enterprise Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026

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    Report

  • 345 Pages
  • February 2021
  • Region: Global
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
  • ID: 5305587
The Global Customer Success Platforms Market size is expected to reach $3.1 billion by 2026, rising at a market growth of 20.6% CAGR during the forecast period. The customer success platform refers to a new & advanced technology, & this technology helps in managing some major business problems with unparalleled success rate by incorporating data from various sources, like websites, social media, email, Customer Relationship management (CRM) systems and several third party websites.

These solutions are provided by key vendors operating in the market & act as an exhaustive standalone system or software on the basis of different requirements like customer onboarding, churn analysis, workflow management, and sales and marketing management. Customer-required outcomes are acquired using different tools offered by customer success platforms. This is done in the scenario when customers are using any kind of a vendor’s service or product. With the help of the customer success platform, all the data of the customer can be centralized into an accessible 360-degree view of the customer. Using customer success platforms, companies become capable to collect analytical insights to enhance & maximize customer service operations.The growth of the customer success platforms market is expected to be boosted by the rising demand for analytical-based solutions to track customer scores & decrease churns and the emergence of cloud computing in customer success. The significant limitations of the customer success platforms market are data security & privacy concerns and difficulty in synchronizing CX data gathered from various touchpoints within various domains. In addition to this, the market growth is expected to slow down due to data aggregation & synchronization from various silos.

Component Outlook

Based on Component, the market is segmented into Platforms (Without Services) and Services. The services segment is expected to exhibit a considerable growth rate over the forecast years. In order to manage marketing needs in the constantly changing customer global demand outlook & ever-increasing customer data, it is necessary for enterprises to deploy customer success services.

Application Outlook

Based on Application, the market is segmented into Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, and Others. The sales & marketing segment is expected to garner the highest revenue share of customer success platforms market by the application during the forecast period. Customer success platforms facilitate marketers & sales executives to deal with their primary audience on the basis of insights collected from data. The platforms offer visibility around customer activities that include their onboarding status, which allows them to give a customized experience.Deployment Type Outlook

Based on Deployment Type, the market is segmented into On-premise and Cloud. The demand for cloud-based solutions is rising due to the reliable, scalable, flexible, and effective IT management nature of these solutions. Small enterprises are willing to adopt advanced solutions to integrate real-time self-service analytics with cloud-based solutions and improve the market growth in the optimal possible way with minimal capital investments. Cloud-based customer success platforms offer highly scalable devices that provide simple data storage & access. The arrival of cloud-based solutions is fueling automation and enhancing the predictive accuracy of customer success.

Enterprise Size Outlook

Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. The SME segment is expected to lead the market growth during the forecast period. The accessibility of Software-as-a-Service (SaaS) based customer success solutions have achieved prominence among Small & Medium-sized Enterprises (SMEs). These enterprises are increasingly adopting these solutions to create a 360-degree view of customers & recognize patterns, trends and collect insights to enhance business performance.

End User Outlook

Based on End User, the market is segmented into BFSI, Retail & eCommerce, Transportation & Logistics, Healthcare, Telecom & IT, Government & Public Sector and Others. The BFSI market dominated the Global Customer Success Platforms Market by End User 2019. The Retail & eCommerce market is expected to witness a CAGR of 19.4% during (2020 - 2026).

Regional Outlook

Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. North America is expected to procure the maximum revenue share in the global customer success platforms market during the forecast period. The regional demand for customer success platforms is anticipated to be driven by the growing demand for advance analytical-based solutions to track customer journey & decrease churn rates. Some aspects like an increase in data volume due to increasing digitalization and the emergence of cloud computing in customer success are expected to boost the market growth in Europe.The major strategies followed by the market participants are Acquisitions and Product Launches. Based on the Analysis presented in the Cardinal matrix; Cisco Systems, Inc. is the major forerunner in the Customer Success Platforms Market. Companies such as Salesforce.com, Inc., Totango Ltd., and Gainsight, Inc., Freshworks, Inc., UserIQ, Inc., HubSpot, Inc. are some of the key innovators in the market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., and Freshworks, Inc.

Recent strategies deployed in Customer Success Platforms Market

Partnerships, Collaborations, and Agreements:

Dec-2020: Gainsight came into partnership with Sandler, the largest training organization in the world. In this partnership, Sandler's award-winning methodology integrated with Gainsight's expertise in operationalizing CS. Further, the partnership enabled organizations to access a formal, customizable skills development program, with certification, build exclusively for the Customer Service (CS) professional.

Jan-2020: UserIQ joined hands with HubSpot, an American developer, and marketer of software products. In this collaboration, UserIQ’s powerful customer success platform along with HubSpot’s robust CRM platform enabled companies to place around their users’ requirements.

Sep-2019: Totango collaborated with SAP, a German multinational software corporation. Under this collaboration, SAP deployed Totango's Spark solution in its majority of lines of business. The solution was utilized as a single, integrated customer success platform to assist SAP to evolve, deploy and extend its execution of customer success initiatives.

Apr-2019: Strikedeck came into partnership with Segment, the customer data infrastructure company. The partnership focused on gaining further insight into customers and offering optimized customer experiences (CX). Together, the companies allowed a seamless, automated data transformation into the Strikedeck platform without the need for coding or customization.

Acquisition and Mergers:

Jan-2021: Cisco agreed to acquire Dashbase, an enterprise software company. Under this acquisition, Dashbase’s technology will integrate into the Cisco AppDynamics platform. This integration will help customers to boost their digital transformation by uniting and controlling the complexity of data over technology, user, and business domains.

Dec-2020: Salesforce came into an agreement to acquire Slack Technologies, an American international software company. Under this acquisition, Salesforce will integrate Slack into Salesforce Cloud. With the latest interface for Salesforce Customer 360, Slack will change the way people communicate, collaborate, and revert to customer information on Salesforce. Along with that, the information from various business apps and systems can be more productive, take faster, smarter, decisions and for related customer experiences.

Dec-2020: Salesforce agreed to acquire Acumen Solutions, an IT service management company. Following the acquisition, Acumen Solutions is expected to become a part of Salesforce Professional Services. The acquisition aims to help users to boost their time to value with the Salesforce Customer 360. Together, they make a path for their long-term success in the digital world.

Dec-2020: Cisco took over IMImobile PLC, a publicly-traded software company, in the UK. Following the acquisition, Cisco integrated IMImobile with the all-new Webex Contact Center. This solution gives companies the ability to deliver better customer experiences over the entire customer life cycle, by using technology like artificial intelligence, collaboration tools, experience management, programmability for customization, and omnichannel capabilities.

Feb-2020: Salesforce completed its acquisition of Evergage, a personalization and customer data platform provider. Evergage complemented Salesforce Marketing Cloud’s robust customer data, engagement platform, and audience segmentation. It also enabled companies to provide appropriate experiences throughout the interaction moments on their whole customer journey.

May-2019: Freshworks acquired Natero, a customer success management software company. The acquisition added a SaaS platform to Freshworks that united marketing, sales, support, and customer success. Combining Natero's AI/ML-powered technology, the Freshworks platform can put on actionable data in the hands of customer success experts.

Nov-2018: Gainsight completed its acquisition of Aptrinsic, a product-led growth solution. The acquisition strengthened Gainsight's ability to assist subscription businesses to increase its growth in the age of the customer by uniting the efforts of the Customer Success and Product Management teams.

Jun-2018: Totango took over Personity.ai. The acquisition aimed to expand Totango's product leadership in enterprise Customer Success by providing innovation quickly to the customers. By using the improved machine learning and artificial intelligence technologies, Totango boosted its plans of leading the Customer Success technology revolution from prescriptive to predictive.

Apr-2018: UserIQ completed the acquisition of Appunfold, a B2B-focused Technology Startup. This acquisition helped UserIQ to expand its customer engagement and analytics capabilities over every device, desktop, and mobile phone.

Product Launches and Product Expansions:

May-2020: Gainsight introduced the first complete customer success ecosystem, Gainsight Sightline. It is the only community improved customer success technology exchange in the market.

Feb-2020: Freshworks introduced Freshsuccess, a customer success software into its portfolio for complete customer engagement. Freshsuccess enables organizations to enhance customer results, avoid churn and recognize sales opportunities.

Jan-2020: Totango introduced its innovation, Dynamic Assignment. The solution taps into a fluid group of experts across the enterprise and fulfills their expertise with the specific requirements of customers. The Dynamic Assignment automatizes the matching process and enables companies to effectively tackle thousands of customer requirements at a specific time. It also provides a customized, precise customer success experience at scale that leads to maximizing revenues and customer retention for enterprises.

Nov-2019: Freshworks unveiled Customer-for-Life Cloud. It aimed to brief businesses about their customers and assists them to actively act to improve customer satisfaction and lifetime value from the first touch to the latest interaction. It also offers a 360-degree view of customer data over marketing, sales, support, and success.

Sep-2019: Salesforce introduced the Consumer Goods Cloud, a new industry product. This product enables consumer goods companies to boost their revenue growth and increase their ROI through enhanced retail execution capabilities.

Jul-2019: HubSpot introduced its offering of free email drafting, sending, and analytics on its free HubSpot CRM. With this offering, HubSpot provided customers the tools to see a complete view of the customer journey and eventually offer a more united front-end experience for the customers.

May-2019: Gainsight unveiled the Customer Cloud, a first-of-its-kind solution for subscription businesses. The solution helps businesses to adopt a customer-centric philosophy, which allows them to hold on to their customers while driving the company for growth post-sale.

May-2019: Gainsight launched Pulse+, a digital subscription service. Pulse+ solution is for professional development, community, and career fellowship in the customer success industry. This service enables development and advancement in the careers of skilled and aspiring customer success professionals across the world.

May-2019: UserIQ launched its mobile capabilities. By introducing mobile engagement and intelligence capabilities, UserIQ customers can understand mobile engagement with real-time product usage data. The features like creating tours, tooltips, messages, and other in-app communications help in enhancing onboarding, highlight the latest features and take user feedback on both web and mobile platforms.

Mar-2019: Strikedeck introduced Strikedeck Blitz, a self-service edition of its platform. Strikedeck Blitz assists customer success teams to enhance customer experiences (CX), accelerate renewals of service or subscription services, reduce customer churn, access customer health in real-time, and recognize opportunities for upselling or maximize revenue.

Scope of the Study

Market Segments covered in the Report:

By Component
  • Platforms (Without Services)
  • Services

By Application
  • Sales & Marketing Optimization
  • Customer Service
  • Risk & Compliance Management
  • Reporting & Analytics
  • Customer Segmentation & Onboarding
  • Others

By Deployment Type
  • On-premise
  • Cloud

By Enterprise Size
  • Large Enterprises
  • Small & Medium Enterprises

By End User
  • BFSI
  • Retail & eCommerce
  • Transportation & Logistics
  • Healthcare
  • Telecom & IT
  • Government & Public Sector
  • Others

By Geography
  • North America
  • US
  • Canada
  • Mexico
  • Rest of North America
  • Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
  • LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled
  • Salesforce.com, Inc.
  • Cisco Systems, Inc.
  • HubSpot, Inc.
  • Medallia, Inc. (Strikedeck, Inc.)
  • Gainsight, Inc.
  • Totango, Ltd.
  • UserIQ, Inc.
  • Planhat AB
  • Salesmachine, Inc.
  • Freshworks, Inc.

Unique Offerings from the Publisher
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  • Highest number of market tables and figures
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  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Customer Success Platforms Market, by Component
1.4.2 Global Customer Success Platforms Market, by Application
1.4.3 Global Customer Success Platforms Market, by Deployment Type
1.4.4 Global Customer Success Platforms Market, by Enterprise Size
1.4.5 Global Customer Success Platforms Market, by End User
1.4.6 Global Customer Success Platforms Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions : 2017, Feb - 2020, May) Leading Players
Chapter 4. Global Customer Success Platforms Market by Component
4.1 Global Customer Success Platforms (Without Services) Market by Region
4.2 Global Customer Success Platforms Services Market by Region
Chapter 5. Global Customer Success Platforms Market by Application
5.1 Global Customer Success Platforms Sales & Marketing Optimization Market by Region
5.2 Global Customer Success Platforms Customer Service Market by Region
5.3 Global Customer Success Platforms Risk & Compliance Management Market by Region
5.4 Global Customer Success Platforms Reporting & Analytics Market by Region
5.5 Global Customer Success Platforms Customer Segmentation & Onboarding Market by Region
5.6 Global Other Application Customer Success Platforms Market by Region
Chapter 6. Global Customer Success Platforms Market by Deployment Type
6.1 Global On-premise Customer Success Platforms Market by Region
6.2 Global Cloud Customer Success Platforms Market by Region
Chapter 7. Global Customer Success Platforms Market by Enterprise Size
7.1 Global Large Enterprises Customer Success Platforms Market by Region
7.2 Global Small & Medium Enterprises Customer Success Platforms Market by Region
Chapter 8. Global Customer Success Platforms Market by End User
8.1 Global BFSI Customer Success Platforms Market by Region
8.2 Global Retail & eCommerce Customer Success Platforms Market by Region
8.3 Global Transportation & Logistics Customer Success Platforms Market by Region
8.4 Global Healthcare Customer Success Platforms Market by Region
8.5 Global Telecom & IT Customer Success Platforms Market by Region
8.6 Global Government & Public Sector Customer Success Platforms Market by Region
8.7 Global Others Customer Success Platforms Market by Region
Chapter 9. Global Customer Success Platforms Market by Region
9.1 North America Customer Success Platforms Market
9.1.1 North America Customer Success Platforms Market by Component
9.1.1.1 North America Customer Success Platforms (Without Services) Market by Country
9.1.1.2 North America Customer Success Platforms Services Market by Country
9.1.2 North America Customer Success Platforms Market by Application
9.1.2.1 North America Customer Success Platforms Sales & Marketing Optimization Market by Country
9.1.2.2 North America Customer Success Platforms Customer Service Market by Country
9.1.2.3 North America Customer Success Platforms Risk & Compliance Management Market by Country
9.1.2.4 North America Customer Success Platforms Reporting & Analytics Market by Country
9.1.2.5 North America Customer Success Platforms Customer Segmentation & Onboarding Market by Country
9.1.2.6 North America Other Application Customer Success Platforms Market by Country
9.1.3 North America Customer Success Platforms Market by Deployment Type
9.1.3.1 North America On-premise Customer Success Platforms Market by Country
9.1.3.2 North America Cloud Customer Success Platforms Market by Country
9.1.4 North America Customer Success Platforms Market by Enterprise Size
9.1.4.1 North America Large Enterprises Customer Success Platforms Market by Country
9.1.4.2 North America Small & Medium Enterprises Customer Success Platforms Market by Country
9.1.5 North America Customer Success Platforms Market by End User
9.1.5.1 North America BFSI Customer Success Platforms Market by Country
9.1.5.2 North America Retail & eCommerce Customer Success Platforms Market by Country
9.1.5.3 North America Transportation & Logistics Customer Success Platforms Market by Country
9.1.5.4 North America Healthcare Customer Success Platforms Market by Country
9.1.5.5 North America Telecom & IT Customer Success Platforms Market by Country
9.1.5.6 North America Government & Public Sector Customer Success Platforms Market by Country
9.1.5.7 North America Others Customer Success Platforms Market by Country
9.1.6 North America Customer Success Platforms Market by Country
9.1.6.1 US Customer Success Platforms Market
9.1.6.1.1 US Customer Success Platforms Market by Component
9.1.6.1.2 US Customer Success Platforms Market by Application
9.1.6.1.3 US Customer Success Platforms Market by Deployment Type
9.1.6.1.4 US Customer Success Platforms Market by Enterprise Size
9.1.6.1.5 US Customer Success Platforms Market by End User
9.1.6.2 Canada Customer Success Platforms Market
9.1.6.2.1 Canada Customer Success Platforms Market by Component
9.1.6.2.2 Canada Customer Success Platforms Market by Application
9.1.6.2.3 Canada Customer Success Platforms Market by Deployment Type
9.1.6.2.4 Canada Customer Success Platforms Market by Enterprise Size
9.1.6.2.5 Canada Customer Success Platforms Market by End User
9.1.6.3 Mexico Customer Success Platforms Market
9.1.6.3.1 Mexico Customer Success Platforms Market by Component
9.1.6.3.2 Mexico Customer Success Platforms Market by Application
9.1.6.3.3 Mexico Customer Success Platforms Market by Deployment Type
9.1.6.3.4 Mexico Customer Success Platforms Market by Enterprise Size
9.1.6.3.5 Mexico Customer Success Platforms Market by End User
9.1.6.4 Rest of North America Customer Success Platforms Market
9.1.6.4.1 Rest of North America Customer Success Platforms Market by Component
9.1.6.4.2 Rest of North America Customer Success Platforms Market by Application
9.1.6.4.3 Rest of North America Customer Success Platforms Market by Deployment Type
9.1.6.4.4 Rest of North America Customer Success Platforms Market by Enterprise Size
9.1.6.4.5 Rest of North America Customer Success Platforms Market by End User
9.2 Europe Customer Success Platforms Market
9.2.1 Europe Customer Success Platforms Market by Component
9.2.1.1 Europe Customer Success Platforms (Without Services) Market by Country
9.2.1.2 Europe Customer Success Platforms Services Market by Country
9.2.2 Europe Customer Success Platforms Market by Application
9.2.2.1 Europe Customer Success Platforms Sales & Marketing Optimization Market by Country
9.2.2.2 Europe Customer Success Platforms Customer Service Market by Country
9.2.2.3 Europe Customer Success Platforms Risk & Compliance Management Market by Country
9.2.2.4 Europe Customer Success Platforms Reporting & Analytics Market by Country
9.2.2.5 Europe Customer Success Platforms Customer Segmentation & Onboarding Market by Country
9.2.2.6 Europe Other Application Customer Success Platforms Market by Country
9.2.3 Europe Customer Success Platforms Market by Deployment Type
9.2.3.1 Europe On-premise Customer Success Platforms Market by Country
9.2.3.2 Europe Cloud Customer Success Platforms Market by Country
9.2.4 Europe Customer Success Platforms Market by Enterprise Size
9.2.4.1 Europe Large Enterprises Customer Success Platforms Market by Country
9.2.4.2 Europe Small & Medium Enterprises Customer Success Platforms Market by Country
9.2.5 Europe Customer Success Platforms Market by End User
9.2.5.1 Europe BFSI Customer Success Platforms Market by Country
9.2.5.2 Europe Retail & eCommerce Customer Success Platforms Market by Country
9.2.5.3 Europe Transportation & Logistics Customer Success Platforms Market by Country
9.2.5.4 Europe Healthcare Customer Success Platforms Market by Country
9.2.5.5 Europe Telecom & IT Customer Success Platforms Market by Country
9.2.5.6 Europe Government & Public Sector Customer Success Platforms Market by Country
9.2.5.7 Europe Others Customer Success Platforms Market by Country
9.2.6 Europe Customer Success Platforms Market by Country
9.2.6.1 Germany Customer Success Platforms Market
9.2.6.1.1 Germany Customer Success Platforms Market by Component
9.2.6.1.2 Germany Customer Success Platforms Market by Application
9.2.6.1.3 Germany Customer Success Platforms Market by Deployment Type
9.2.6.1.4 Germany Customer Success Platforms Market by Enterprise Size
9.2.6.1.5 Germany Customer Success Platforms Market by End User
9.2.6.2 UK Customer Success Platforms Market
9.2.6.2.1 UK Customer Success Platforms Market by Component
9.2.6.2.2 UK Customer Success Platforms Market by Application
9.2.6.2.3 UK Customer Success Platforms Market by Deployment Type
9.2.6.2.4 UK Customer Success Platforms Market by Enterprise Size
9.2.6.2.5 UK Customer Success Platforms Market by End User
9.2.6.3 France Customer Success Platforms Market
9.2.6.3.1 France Customer Success Platforms Market by Component
9.2.6.3.2 France Customer Success Platforms Market by Application
9.2.6.3.3 France Customer Success Platforms Market by Deployment Type
9.2.6.3.4 France Customer Success Platforms Market by Enterprise Size
9.2.6.3.5 France Customer Success Platforms Market by End User
9.2.6.4 Russia Customer Success Platforms Market
9.2.6.4.1 Russia Customer Success Platforms Market by Component
9.2.6.4.2 Russia Customer Success Platforms Market by Application
9.2.6.4.3 Russia Customer Success Platforms Market by Deployment Type
9.2.6.4.4 Russia Customer Success Platforms Market by Enterprise Size
9.2.6.4.5 Russia Customer Success Platforms Market by End User
9.2.6.5 Spain Customer Success Platforms Market
9.2.6.5.1 Spain Customer Success Platforms Market by Component
9.2.6.5.2 Spain Customer Success Platforms Market by Application
9.2.6.5.3 Spain Customer Success Platforms Market by Deployment Type
9.2.6.5.4 Spain Customer Success Platforms Market by Enterprise Size
9.2.6.5.5 Spain Customer Success Platforms Market by End User
9.2.6.6 Italy Customer Success Platforms Market
9.2.6.6.1 Italy Customer Success Platforms Market by Component
9.2.6.6.2 Italy Customer Success Platforms Market by Application
9.2.6.6.3 Italy Customer Success Platforms Market by Deployment Type
9.2.6.6.4 Italy Customer Success Platforms Market by Enterprise Size
9.2.6.6.5 Italy Customer Success Platforms Market by End User
9.2.6.7 Rest of Europe Customer Success Platforms Market
9.2.6.7.1 Rest of Europe Customer Success Platforms Market by Component
9.2.6.7.2 Rest of Europe Customer Success Platforms Market by Application
9.2.6.7.3 Rest of Europe Customer Success Platforms Market by Deployment Type
9.2.6.7.4 Rest of Europe Customer Success Platforms Market by Enterprise Size
9.2.6.7.5 Rest of Europe Customer Success Platforms Market by End User
9.3 Asia Pacific Customer Success Platforms Market
9.3.1 Asia Pacific Customer Success Platforms Market by Component
9.3.1.1 Asia Pacific Customer Success Platforms (Without Services) Market by Country
9.3.1.2 Asia Pacific Customer Success Platforms Services Market by Country
9.3.2 Asia Pacific Customer Success Platforms Market by Application
9.3.2.1 Asia Pacific Customer Success Platforms Sales & Marketing Optimization Market by Country
9.3.2.2 Asia Pacific Customer Success Platforms Customer Service Market by Country
9.3.2.3 Asia Pacific Customer Success Platforms Risk & Compliance Management Market by Country
9.3.2.4 Asia Pacific Customer Success Platforms Reporting & Analytics Market by Country
9.3.2.5 Asia Pacific Customer Success Platforms Customer Segmentation & Onboarding Market by Country
9.3.2.6 Asia Pacific Other Application Customer Success Platforms Market by Country
9.3.3 Asia Pacific Customer Success Platforms Market by Deployment Type
9.3.3.1 Asia Pacific On-premise Customer Success Platforms Market by Country
9.3.3.2 Asia Pacific Cloud Customer Success Platforms Market by Country
9.3.4 Asia Pacific Customer Success Platforms Market by Enterprise Size
9.3.4.1 Asia Pacific Large Enterprises Customer Success Platforms Market by Country
9.3.4.2 Asia Pacific Small & Medium Enterprises Customer Success Platforms Market by Country
9.3.5 Asia Pacific Customer Success Platforms Market by End User
9.3.5.1 Asia Pacific BFSI Customer Success Platforms Market by Country
9.3.5.2 Asia Pacific Retail & eCommerce Customer Success Platforms Market by Country
9.3.5.3 Asia Pacific Transportation & Logistics Customer Success Platforms Market by Country
9.3.5.4 Asia Pacific Healthcare Customer Success Platforms Market by Country
9.3.5.5 Asia Pacific Telecom & IT Customer Success Platforms Market by Country
9.3.5.6 Asia Pacific Government & Public Sector Customer Success Platforms Market by Country
9.3.5.7 Asia Pacific Others Customer Success Platforms Market by Country
9.3.6 Asia Pacific Customer Success Platforms Market by Country
9.3.6.1 China Customer Success Platforms Market
9.3.6.1.1 China Customer Success Platforms Market by Component
9.3.6.1.2 China Customer Success Platforms Market by Application
9.3.6.1.3 China Customer Success Platforms Market by Deployment Type
9.3.6.1.4 China Customer Success Platforms Market by Enterprise Size
9.3.6.1.5 China Customer Success Platforms Market by End User
9.3.6.2 Japan Customer Success Platforms Market
9.3.6.2.1 Japan Customer Success Platforms Market by Component
9.3.6.2.2 Japan Customer Success Platforms Market by Application
9.3.6.2.3 Japan Customer Success Platforms Market by Deployment Type
9.3.6.2.4 Japan Customer Success Platforms Market by Enterprise Size
9.3.6.2.5 Japan Customer Success Platforms Market by End User
9.3.6.3 India Customer Success Platforms Market
9.3.6.3.1 India Customer Success Platforms Market by Component
9.3.6.3.2 India Customer Success Platforms Market by Application
9.3.6.3.3 India Customer Success Platforms Market by Deployment Type
9.3.6.3.4 India Customer Success Platforms Market by Enterprise Size
9.3.6.3.5 India Customer Success Platforms Market by End User
9.3.6.4 South Korea Customer Success Platforms Market
9.3.6.4.1 South Korea Customer Success Platforms Market by Component
9.3.6.4.2 South Korea Customer Success Platforms Market by Application
9.3.6.4.3 South Korea Customer Success Platforms Market by Deployment Type
9.3.6.4.4 South Korea Customer Success Platforms Market by Enterprise Size
9.3.6.4.5 South Korea Customer Success Platforms Market by End User
9.3.6.5 Singapore Customer Success Platforms Market
9.3.6.5.1 Singapore Customer Success Platforms Market by Component
9.3.6.5.2 Singapore Customer Success Platforms Market by Application
9.3.6.5.3 Singapore Customer Success Platforms Market by Deployment Type
9.3.6.5.4 Singapore Customer Success Platforms Market by Enterprise Size
9.3.6.5.5 Singapore Customer Success Platforms Market by End User
9.3.6.6 Malaysia Customer Success Platforms Market
9.3.6.6.1 Malaysia Customer Success Platforms Market by Component
9.3.6.6.2 Malaysia Customer Success Platforms Market by Application
9.3.6.6.3 Malaysia Customer Success Platforms Market by Deployment Type
9.3.6.6.4 Malaysia Customer Success Platforms Market by Enterprise Size
9.3.6.6.5 Malaysia Customer Success Platforms Market by End User
9.3.6.7 Rest of Asia Pacific Customer Success Platforms Market
9.3.6.7.1 Rest of Asia Pacific Customer Success Platforms Market by Component
9.3.6.7.2 Rest of Asia Pacific Customer Success Platforms Market by Application
9.3.6.7.3 Rest of Asia Pacific Customer Success Platforms Market by Deployment Type
9.3.6.7.4 Rest of Asia Pacific Customer Success Platforms Market by Enterprise Size
9.3.6.7.5 Rest of Asia Pacific Customer Success Platforms Market by End User
9.4 LAMEA Customer Success Platforms Market
9.4.1 LAMEA Customer Success Platforms Market by Component
9.4.1.1 LAMEA Customer Success Platforms (Without Services) Market by Country
9.4.1.2 LAMEA Customer Success Platforms Services Market by Country
9.4.2 LAMEA Customer Success Platforms Market by Application
9.4.2.1 LAMEA Customer Success Platforms Sales & Marketing Optimization Market by Country
9.4.2.2 LAMEA Customer Success Platforms Customer Service Market by Country
9.4.2.3 LAMEA Customer Success Platforms Risk & Compliance Management Market by Country
9.4.2.4 LAMEA Customer Success Platforms Reporting & Analytics Market by Country
9.4.2.5 LAMEA Customer Success Platforms Customer Segmentation & Onboarding Market by Country
9.4.2.6 LAMEA Other Application Customer Success Platforms Market by Country
9.4.3 LAMEA Customer Success Platforms Market by Deployment Type
9.4.3.1 LAMEA On-premise Customer Success Platforms Market by Country
9.4.3.2 LAMEA Cloud Customer Success Platforms Market by Country
9.4.4 LAMEA Customer Success Platforms Market by Enterprise Size
9.4.4.1 LAMEA Large Enterprises Customer Success Platforms Market by Country
9.4.4.2 LAMEA Small & Medium Enterprises Customer Success Platforms Market by Country
9.4.5 LAMEA Customer Success Platforms Market by End User
9.4.5.1 LAMEA BFSI Customer Success Platforms Market by Country
9.4.5.2 LAMEA Retail & eCommerce Customer Success Platforms Market by Country
9.4.5.3 LAMEA Transportation & Logistics Customer Success Platforms Market by Country
9.4.5.4 LAMEA Healthcare Customer Success Platforms Market by Country
9.4.5.5 LAMEA Telecom & IT Customer Success Platforms Market by Country
9.4.5.6 LAMEA Government & Public Sector Customer Success Platforms Market by Country
9.4.5.7 LAMEA Others Customer Success Platforms Market by Country
9.4.6 LAMEA Customer Success Platforms Market by Country
9.4.6.1 Brazil Customer Success Platforms Market
9.4.6.1.1 Brazil Customer Success Platforms Market by Component
9.4.6.1.2 Brazil Customer Success Platforms Market by Application
9.4.6.1.3 Brazil Customer Success Platforms Market by Deployment Type
9.4.6.1.4 Brazil Customer Success Platforms Market by Enterprise Size
9.4.6.1.5 Brazil Customer Success Platforms Market by End User
9.4.6.2 Argentina Customer Success Platforms Market
9.4.6.2.1 Argentina Customer Success Platforms Market by Component
9.4.6.2.2 Argentina Customer Success Platforms Market by Application
9.4.6.2.3 Argentina Customer Success Platforms Market by Deployment Type
9.4.6.2.4 Argentina Customer Success Platforms Market by Enterprise Size
9.4.6.2.5 Argentina Customer Success Platforms Market by End User
9.4.6.3 UAE Customer Success Platforms Market
9.4.6.3.1 UAE Customer Success Platforms Market by Component
9.4.6.3.2 UAE Customer Success Platforms Market by Application
9.4.6.3.3 UAE Customer Success Platforms Market by Deployment Type
9.4.6.3.4 UAE Customer Success Platforms Market by Enterprise Size
9.4.6.3.5 UAE Customer Success Platforms Market by End User
9.4.6.4 Saudi Arabia Customer Success Platforms Market
9.4.6.4.1 Saudi Arabia Customer Success Platforms Market by Component
9.4.6.4.2 Saudi Arabia Customer Success Platforms Market by Application
9.4.6.4.3 Saudi Arabia Customer Success Platforms Market by Deployment Type
9.4.6.4.4 Saudi Arabia Customer Success Platforms Market by Enterprise Size
9.4.6.4.5 Saudi Arabia Customer Success Platforms Market by End User
9.4.6.5 South Africa Customer Success Platforms Market
9.4.6.5.1 South Africa Customer Success Platforms Market by Component
9.4.6.5.2 South Africa Customer Success Platforms Market by Application
9.4.6.5.3 South Africa Customer Success Platforms Market by Deployment Type
9.4.6.5.4 South Africa Customer Success Platforms Market by Enterprise Size
9.4.6.5.5 South Africa Customer Success Platforms Market by End User
9.4.6.6 Nigeria Customer Success Platforms Market
9.4.6.6.1 Nigeria Customer Success Platforms Market by Component
9.4.6.6.2 Nigeria Customer Success Platforms Market by Application
9.4.6.6.3 Nigeria Customer Success Platforms Market by Deployment Type
9.4.6.6.4 Nigeria Customer Success Platforms Market by Enterprise Size
9.4.6.6.5 Nigeria Customer Success Platforms Market by End User
9.4.6.7 Rest of LAMEA Customer Success Platforms Market
9.4.6.7.1 Rest of LAMEA Customer Success Platforms Market by Component
9.4.6.7.2 Rest of LAMEA Customer Success Platforms Market by Application
9.4.6.7.3 Rest of LAMEA Customer Success Platforms Market by Deployment Type
9.4.6.7.4 Rest of LAMEA Customer Success Platforms Market by Enterprise Size
9.4.6.7.5 Rest of LAMEA Customer Success Platforms Market by End User
Chapter 10. Company Profiles
10.1 Salesforce.com, Inc.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional Analysis
10.1.4 Research & Development Expense
10.1.5 Recent strategies and developments:
10.1.5.1 Acquisition and Mergers:
10.1.5.2 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Cisco Systems, Inc.
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Acquisition and Mergers:
10.2.5.2 Partnerships, Collaborations, and Agreements:
10.2.6 SWOT Analysis
10.3 HubSpot, Inc.
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Product Launches and Product Expansions:
10.4 Medallia, Inc. (Strikedeck, Inc.)
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Regional Analysis
10.4.4 Research & Development Expense
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Product Launches and Product Expansions:
10.5 Gainsight, Inc.
10.5.1 Company Overview
10.5.2 Recent strategies and developments:
10.5.2.1 Acquisition and Mergers:
10.5.2.2 Product Launches and Product Expansions:
10.5.2.3 Partnerships, Collaborations, and Agreements:
10.6 Totango, Ltd.
10.6.1 Company Overview
10.6.2 Recent strategies and developments:
10.6.2.1 Acquisition and Mergers:
10.6.2.2 Product Launches and Product Expansions:
10.6.2.3 Partnerships, Collaborations, and Agreements:
10.7 UserIQ, Inc.
10.7.1 Company Overview
10.7.2 Recent strategies and developments:
10.7.2.1 Acquisition and Mergers:
10.7.2.2 Product Launches and Product Expansions:
10.7.2.3 Partnerships, Collaborations, and Agreements:
10.8 Planhat AB
10.8.1 Company Overview
10.9 Salesmachine, Inc.
10.9.1 Company Overview
10.10. Freshworks, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Acquisition and Mergers:
10.10.2.2 Product Launches and Product Expansions:

Companies Mentioned

  • Salesforce.com, Inc.
  • Cisco Systems, Inc.
  • HubSpot, Inc.
  • Medallia, Inc. (Strikedeck, Inc.)
  • Gainsight, Inc.
  • Totango, Ltd.
  • UserIQ, Inc.
  • Planhat AB
  • Salesmachine, Inc.
  • Freshworks, Inc.

Methodology

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