The Global Computer Aided Dispatch Market size is expected to reach $4.0 billion by 2030, rising at a market growth of 11.2% CAGR during the forecast period.
Governments at various levels and private entities recognize the need to modernize emergency response infrastructure. There has been increasing investment in public safety by governments all over the world. Consequently, the public safety segment would account for nearly 30% of the total market share by 2030. Investments are directed towards building the capacity of emergency response systems. This includes upgrading CAD systems with better hardware, software, and training for personnel to ensure they can effectively utilize and manage these systems during emergencies. Furthermore, governments and private entities are investing in creating standardized protocols and enhancing interoperability among emergency services and CAD systems. This ensures a seamless exchange of information, fostering better coordination during emergencies.
The major strategies followed by the market participants are Acquisitions as the key developmental strategy to keep pace with the changing demands of end users. For instance, in June,2023, CentralSquare announced the acquisition of Tellus Safety Solutions, LLC, a connected computer-aided dispatch (CAD) systems provider. The acquisition allows CentralSquare to provide enhanced virtual dispatch solutions across North America. Moreover, In March, 2019, Motorola Solutions, Inc. acquired Avtec, Inc., an advanced dispatch solutions provider. This acquisition aids Motorola Solutions in expanding its public safety and commercial portfolios.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Motorola Solutions, Inc., Harris Computer (Constellation Software, Inc.), Carbyne Ltd., CentralSquare Technologies, CODY Computer Services, Inc., Corti ApS, Hexagon AB, Nuance Communications, Inc. (Microsoft Corporation), Tyler Technologies, Inc. and Verint Systems, Inc.
Governments at various levels and private entities recognize the need to modernize emergency response infrastructure. There has been increasing investment in public safety by governments all over the world. Consequently, the public safety segment would account for nearly 30% of the total market share by 2030. Investments are directed towards building the capacity of emergency response systems. This includes upgrading CAD systems with better hardware, software, and training for personnel to ensure they can effectively utilize and manage these systems during emergencies. Furthermore, governments and private entities are investing in creating standardized protocols and enhancing interoperability among emergency services and CAD systems. This ensures a seamless exchange of information, fostering better coordination during emergencies.
The major strategies followed by the market participants are Acquisitions as the key developmental strategy to keep pace with the changing demands of end users. For instance, in June,2023, CentralSquare announced the acquisition of Tellus Safety Solutions, LLC, a connected computer-aided dispatch (CAD) systems provider. The acquisition allows CentralSquare to provide enhanced virtual dispatch solutions across North America. Moreover, In March, 2019, Motorola Solutions, Inc. acquired Avtec, Inc., an advanced dispatch solutions provider. This acquisition aids Motorola Solutions in expanding its public safety and commercial portfolios.
Cardinal Matrix - Market Competition Analysis
Based on the Analysis presented in the Cardinal matrix; Based on the Analysis presented in the Cardinal matrix; Nuance Communications, Inc. is the forerunner in the Market. Companies such as Motorola Solutions, Inc., Hexagon AB and Harris Computer are some of the key innovators in Market. In May, 2022, Motorola Solutions, Inc. took over Videotec S.p.A., an Italian ruggedized video security solutions provider. The acquisitions complement and expands Motorola Solutions' fixed video cameras portfolio.Market Growth Factors
Rising usage in public safety and emergency response
CAD systems simplify and streamline the coordination of emergency services like police, fire departments, and emergency medical services. In an emergency, quick and effective communication and coordination are important, and sophisticated CAD solutions help with this by offering a centralized platform for information sharing. Additionally, With the increased complexity of emergencies and the variety of responders involved, integrated CAD systems that can communicate and share data across multiple agencies become crucial. This need for interoperability drives the demand for more advanced CAD solutions. These factors will propel the demand in the market.Growing population density and urbanization
Densely populated urban areas often experience frequent emergencies, including accidents, medical incidents, fires, and crime. CAD systems are essential in efficiently handling and coordinating responses to these incidents. In highly populated regions, the demand for emergency services is higher. CAD systems aid in the swift and accurate dispatch of resources, ensuring that the nearest and most appropriate units are deployed to an incident. This efficient allocation is crucial in densely populated areas to manage the high volume of emergency calls. Furthermore, CAD systems facilitate real-time communication and data sharing among emergency response units, enabling a more coordinated and effective response to incidents occurring in busy urban settings. Thus, these factors will help expand the market.Market Restraining Factors
Interoperability challenges with existing systems
Different CAD systems, emergency services, and agencies often operate with unique standards, data formats, and protocols. Achieving seamless integration becomes difficult due to this diversity, requiring extensive efforts to bridge these differences for effective communication. Many agencies continue to use older legacy systems that may not easily integrate with newer, more advanced CAD systems. Upgrading or replacing these legacy systems to achieve interoperability can be costly and time-consuming. In addition, CAD systems may use different communication protocols and data formats. Therefore, these factors are expected to limit the growth of the market in the future.Vertical Outlook
On the basis of vertical, the market is divided into public safety, government & defense, transportation, power & utilities, healthcare, and others. In 2022, the transportation segment witnessed a substantial revenue share in the market. CAD systems for transportation facilitate traffic management by monitoring traffic flow, detecting congestion, and managing roadway incidents. They aid in coordinating emergency responses and effectively rerouting traffic to minimize disruptions caused by accidents or unexpected events. Thus, the segment will expand rapidly in the coming years.Component Outlook
Based on Component, the market is segmented into software and services. In 2022, the services segment garnered a significant revenue share in the market. Service providers offer implementation services to help organizations deploy CAD systems effectively. This includes system setup, configuration, and integration with existing infrastructure, ensuring a smooth transition to the new technology. CAD providers frequently interact with clients throughout the deployment process to modify the system to the agency's or organization's specific needs. These aspects will pose lucrative growth prospects for the segment.Regional Outlook
By region, the market is segmented into North America, Europe, Asia Pacific, and LAMEA. The North America segment procured the highest revenue share in the market in 2022. The region places an increased emphasis on public safety, prompting continuous investments in enhancing emergency response infrastructure. Government initiatives and funding for modernizing public safety services have propelled the adoption of CAD systems across various agencies, including police departments, fire departments, emergency medical services (EMS), and 911 call centers. Therefore, these factors will pose lucrative growth prospects in the future.The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Motorola Solutions, Inc., Harris Computer (Constellation Software, Inc.), Carbyne Ltd., CentralSquare Technologies, CODY Computer Services, Inc., Corti ApS, Hexagon AB, Nuance Communications, Inc. (Microsoft Corporation), Tyler Technologies, Inc. and Verint Systems, Inc.
Strategies deployed in the Market
Partnerships, Collaborations & Agreements:
- Oct-2023: CentralSquare partnered with RapidSOS, an intelligent safety platform. The companies would provide schools with effective and rapid emergency response solutions.
- Oct-2023: Tyler Technologies, Inc. announced a partnership with Naperville Police Department, to provide them with its suite of Enterprise Public Safety solutions. The partnership expands the company's customer base in the state of Illinois.
- Aug-2022: CentralSquare signed a partnership with NextNav, a next-generation GPS solutions provider, to combine z-axis vertical location capabilities with Computer Aided Dispatch (CAD) products. Through the partnership, emergency service agencies would be able to gain precise locations of civilians during an emergency.
- Mar-2022: CentralSquare signed a collaboration agreement with Exacom, an American software company, to provide solutions for efficient CAD report compilation. As a result of this collaboration, users would be able to quickly gain access to the required record without any guesswork or hassle.
Product Launches and Product Expansions:
- Jun-2023: Carbyne Ltd. introduced the Call Triage feature for its APEX call-handling platform, a cloud-based mission-critical Call Management solution. The new feature would facilitate 9-1-1 emergency call centers to manage a bulk of emergency calls.
- Jul-2022: Motorola Solutions, Inc. introduced compatibility features CommandCentral Aware technology, a real-time crime center. The new features make it compatible with body cameras and in-car video systems that would provide police agencies with access to multiple viewpoints via a video live stream.
- Sep-2021: Hexagon AB announced the launch of Hexagon’s Security & Surveillance portfolio for rail, a comprehensive suite of offerings used to provide surveillance for railway authorities. The solutions within the suite include Assess: HxGN OnCall Security | Guardian, Respond: HxGN OnCall Dispatch and Collaborate: HxGN.
Acquisition and Mergers:
- Dec-2022: Hexagon AB acquired Qognify, a physical security and enterprise incident management software provider. The acquisition expands Hexagon's public safety portfolio.
- Sep-2022: Harris Computer announced the acquisition of Cushing Systems Inc., a public safety software provider. The acquisition complements and strengthens Harris' public safety portfolio.
- May-2022: Motorola Solutions, Inc. took over Videotec S.p.A., an Italian ruggedized video security solutions provider. The acquisitions complements and expands Motorola Solutions' fixed video cameras portfolio.
Scope of the Study
Market Segments Covered in the Report:
By Component- Software
- On-premise
- Cloud
- Services
- Public Safety
- Government & Defense
- Transportation
- Power & Utilities
- Healthcare
- Others
- North America
- US
- Canada
- Mexico
- Rest of North America
- Europe
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
- LAMEA
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- Motorola Solutions, Inc.
- Harris Computer (Constellation Software, Inc.)
- Carbyne Ltd.
- CentralSquare Technologies
- CODY Computer Services, Inc.
- Corti ApS
- Hexagon AB
- Nuance Communications, Inc. (Microsoft Corporation)
- Tyler Technologies, Inc.
- Verint Systems, Inc.
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Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 4. Competition Analysis - Global
Chapter 5. Global Computer Aided Dispatch Market by Component
Chapter 6. Global Computer Aided Dispatch Market by Vertical
Chapter 7. Global Computer Aided Dispatch Market by Region
Chapter 8. Company Profiles
Companies Mentioned
- Motorola Solutions, Inc.
- Harris Computer (Constellation Software, Inc.)
- Carbyne Ltd.
- CentralSquare Technologies
- CODY Computer Services, Inc.
- Corti ApS
- Hexagon AB
- Nuance Communications, Inc. (Microsoft Corporation)
- Tyler Technologies, Inc.
- Verint Systems, Inc.
Methodology
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