Results for tag: "Computer Aided Dispatch"

Computer Aided Dispatch (CAD) is a technology used by call centres to manage and dispatch calls. It is a system that automates the process of receiving, prioritizing, routing, and tracking calls. CAD systems are used to improve the efficiency of call centres by providing real-time information about the status of calls and the availability of resources. CAD systems also provide call centre managers with the ability to monitor and analyze call centre performance. CAD systems are typically integrated with other call centre technologies such as Automatic Call Distributors (ACDs), Interactive Voice Response (IVR) systems, and Customer Relationship Management (CRM) systems. This integration allows for a more efficient and effective call centre operation. CAD systems are used by a variety of industries, including public safety, transportation, healthcare, and customer service. They are also used by businesses to manage customer service calls, emergency calls, and other types of calls. Some companies in the CAD market include Avaya, Genesys, NICE, Verint, and Aspect. Show Less Read more