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The Contact Center as a Service (CCaaS) market is a subset of the call center industry, focusing on cloud-based solutions for customer service and support. CCaaS solutions provide businesses with the ability to quickly and easily deploy contact centers, allowing them to scale up or down as needed. These solutions also offer a range of features, such as automated customer service, analytics, and reporting. Additionally, CCaaS solutions are often more cost-effective than traditional on-premise contact centers.
The CCaaS market is growing rapidly, driven by the increasing demand for customer service and support. Companies are increasingly turning to cloud-based solutions to meet their customer service needs, as they offer greater flexibility and scalability.
Some of the leading companies in the CCaaS market include Five9, Genesys, NICE inContact, 8x8, Talkdesk, and Zendesk. Show Less Read more
