2015 Europe Contact Center Outsourcing Buyer’s Guide

  • ID: 3383971
  • Report
  • Region: Europe
  • 113 Pages
  • Frost & Sullivan
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FEATURED COMPANIES

  • Acticall Group
  • Atento
  • CGS
  • Convergys
  • Merchants
  • SYKES
  • MORE
This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015. This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 of the market leaders in Europe.

In 2015, European enterprises and governments alike understand the benefits of partnering with Business Process Outsourcing (BPO) providers for their customer contact needs. But the BPO landscape is highly competitive and there are an array of both pan-European and regional providers. Decision makers need to assess providers carefully and conduct careful due diligence in order to make the kinds of investments that best address their specific needs.
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Acticall Group
  • Atento
  • CGS
  • Convergys
  • Merchants
  • SYKES
  • MORE
1. Executive Summary - The Competitive Landscape at a Glance

2. Introduction

3. Market Definitions

4. Market Highlights

5. Competitor Inclusion Criteria

6. Company Profiles: Pan European Providers
  • Teleperformance Group
  • Acticall Group
  • Sitel
  • Arvato
  • Webhelp
  • Transcom
  • Concentrix
  • Convergys
  • XEROX
  • SYKES
  • Teletech
  • HGS
7. Company Profiles: Regional European Providers - The United Kingdom
  • Capita
  • SERCO
  • Merchants
8. Company Profiles: Regional European Providers - Germany
  • BOSCH
  • Walter Services Group
9. SNT Deutschland AG

10. Company Profiles: Regional European Providers - Southern & Eastern Europe
  • Comdata
  • AlmavivA Group
  • CGS
11. Company Profiles: Regional European Providers - Spain
  • GRUPO KONECTA
  • Atento
12. Conclusion & Recommendations

13. Legal Disclaimer
Note: Product cover images may vary from those shown
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- Acticall Group
- AlmavivA Group
- Arvato
- Atento
- BOSCH
- CGS
- Capita
- Comdata
- Concentrix
- Convergys
- GRUPO KONECTA
- HGS
- Merchants
- SERCO
- SYKES
- Sitel
- Teleperformance Group
- Teletech
- Transcom
- Walter Services Group
- Webhelp
- XEROX
Note: Product cover images may vary from those shown
5 of 4
Note: Product cover images may vary from those shown
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